We're often asked how it is that we're able to provide such consistent, high quality technical support services to hundreds of growing business customers — all at the same time. The answer is, that in addition to our great people (including our technical consultants, account managers and technical service managers), we use sophisticated proprietary technologies to ensure that we can deliver fantastic service to you: every minute of every hour.
Here's a glimpse of some of the tools we use to support our customers:
The Dataprise Client Management System
Our Client Management System (CMS) is a secure Web portal that provides customers complete visibility to their "virtual IT department" at Dataprise. Customers can use this tool to verify all time spent on their account, check project status, contact their IT support team, monitor their users, and even enter action items and Help Desk incidents.
The Dataprise Job Management System
The Dataprise Job Management System is utilized by our account management teams to quickly and efficiently manage all client-job information including technical consulting assignments, job thresholds, client points-of-contact, notification procedures and all other operational aspects of a client's technical support or project.
The Dataprise Help Desk Management System
The Dataprise Help Desk Management System allows our Help Desk remote support staff to track all support incidents opened at our 24x7 Remote Support Help Desk
. The Help Desk Management System shows us problem trends on your network, tracks statistics, and classifies all incidents according to problem type, all of which allow us to respond rapidly to problems as they arise.
The Dataprise Job Management System - Web Edition
The Dataprise Job Management System - Web Edition is a secure Web portal utilized by our technical staff to track time spent on client projects and support. In addition, this system is used to create activity recap reports, client action items, and our all-important running detailed work history on each client.