Dataprise 24x7 Help Desk
Staffed with our dedicated and friendly in-house technicians, the Dataprise Help Desk is always open to solve problems and answer questions.
|
Current Help Desk Status: OPEN
EST
Need to reach our Help Desk?
Call 1-888-414-8111 Ext. 4
|
Sometimes Network Problems Just Can't Wait...
Included as a core part of every Signature® Network Support plan, our 24x7 Toll-Free
Help Desk is staffed with certified network engineers ready to immediately assist your organization's users.
With our DesktopStreaming™ live online support technology, your users benefit from instant "we-see-what-you-see"
on-screen assistance so our Help Desk engineers can troubleshoot your PC desktop problems as if they were
standing right there beside you (no software except a connection to the Internet is required).
Affordable and Flexible
Your users can receive remote technical support with our Complimentary Help Desk Support Incidents (included as a part of each Dataprise
Signature® Network Support plan) or via a discounted remote support hourly rate.
When utilizing Complimentary Help Desk Support incidents, our Help Desk
engineers work to resolve technical problems on a per-issue basis which allows
you to save money by reserving your support hours for projects and preventive
maintenance activities.
Every Dataprise client benefits from the ability to access our remote experts 24 hours per day, 7 days per week.
|
Unique Alternative — A Complete Outsourced Help Desk Solution
In addition to being a core part of each of our Signature® Network Support plans,
we also offer comprehensive outsourced Help Desk services to clients requiring a full service technical resource
center. If your business requires a full- or part-time help desk, an application support center, or a service
desk for your own customers, Dataprise can provide a complete turnkey solution.
Our outsourced Help Desk solutions allow your organization to benefit from the most highly qualified certified
technical staff in the business without having to worry about the recruitment, training and fulfillment
issues surrounding the implementation of a world-class solution. What's more, Dataprise does not
just provide remote support staff, we deploy an entire support infrastructure, including:
|
 |
Knowledgeable, certified, US-based in-house staff |
|
|
Online live support featuring DesktopStreaming™ technology (view demo)
|
|
|
Team leader and project manager provided |
|
|
Multi-technology support |
|
|
Complete trouble ticket tracking and reporting solution |
|
|
Web-based incident reporting and status tools for end users |
|
|
On-site escalation support available |
We have the people, know-how and experience to provide a comprehensive help desk solution for your enterprise — empowering you to concentrate
on running your business, not your network.
Dataprise Help Desk Management Software and Web Reporting Tools
(Included with our turnkey Help Desk solutions)
|
