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Home>IT Services>Help Desk Services> Outsourced Help Desk

Outsourced Help Desk

Dataprise Help Desk Services
Dataprise Cloud Services Dataprise On-site & IT Management Services Dataprise Help Desk Support Services Dataprise Strategic IT Consulting Services

A Help Desk outsourcing solution for any organization.


We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.

Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.

Dataprise provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes:
  • Knowledgeable, certified, US-based in-house staff
  • 24x7 coverage capability
  • Online live support featuring DesktopStreaming™ technology
  • Online live support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available
  • Automatic email updates to your staff with embedded satisfaction surveys

We have the people, skills, and certified experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your network. 

 Service available with: (links)    Service is included with a Dataprise Support365™ Plan Service can be purchased separately 

Call 1-888-519-8111 to learn more about our Outsourced Help Desk solutions.

Dataprise provides expert outsourced help desk services and support in:
  • Washington DC
  • Maryland
  • Virginia
  • New York
  • Philadelphia
  • New Jersey
  • Mid-Atlantic

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