We’ll solve your customers’ problems. Just as you would.
For many companies and organizations, being able to offer high quality technical support for customers, partners and other parties is a competitive necessity. We offer a Help Desk solution that blends seamlessly with your operations and is ready for immediate use.
With our Private Labeled Help Desk
service, your organization can offer expert, friendly 24x7 technical support without investing in costly infrastructure and training. Our certified help desk professionals will not only identify themselves as part of your organization, they will impart a positive and lasting impression that will echo your company’s branding and messaging in service delivery and customer care.
Dataprise Private Labeled Help Desk service features:
- Knowledgeable, certified, US-based in-house staff
- 24x7 coverage capability
- Online live support featuring DesktopStreaming™ technology
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available
- Branded customer satisfaction (CSAT) surveys
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To learn more about our Private Label Help Desk solutions call us today at 1-888-519-8111
We have the most expert and efficient, private labeled help desk support services in:
- Washington DC
- New York
- New Jersey