Managed Services
We've developed a powerful suite of essential yet affordable managed services that complement our Signature® Network Support plans and give our
clients everything they need to compete in today's technology-driven business environment. You can choose the Managed or Managed+ Services below that you need to enhance
a Signature® Network Support plan or select individually to augment the technologies you
already have in place.
 Click to open service descriptions
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Our specialized device monitoring software let's us be there, even when we're not. Click here
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Our specialized device monitoring software allows us to configure your critical network systems (e.g. e-mail, servers,
available disk space, backup applications, critical virus detection, etc.) to proactively
alert the Dataprise Technical Support Center in case of a failure or potential problem with your network. In the event a problem
is detected, we will immediately take corrective action remotely – providing an essential tool to ensure network
reliability and availability. Moreover, our Watchdog™ service is a great supplement
to your on-site engineer when he or she is not scheduled on-site or during off-hours.
Dataprise Watchdog™ Remote Network Monitoring can save you time and money by allowing us
to identify network problems before they occur. In fact, many problems can
be resolved quickly by our remote Help Desk, which allows you to reserve on-site
support hours for preventive maintenance or for only the most serious network problems.
Watchdog™ Remote Network Monitoring Overview:
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Continuous device monitoring of critical network systems (servers, routers, e-mail, WWW, etc.) |
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Proactive trouble alerts sent to the Dataprise Technical Support Center |
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Saves time and money by identifying network and application trouble before it occurrs |
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Client Web login to view network status |
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Perfect compliment to our Signature® Network Support plans, included in ALL |
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Installation and configuration included |
Monitoring types:
Standard 9x5 Monitoring — from 8:30AM - 6:30PM EST, Monday through Friday
Enhanced 24x7 Monitoring — 24x7, 365 days per year
Frequently Asked Questions about Watchdog™ Remote Network Monitoring:
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Why is proactive device monitoring such an important part of comprehensive network support? |
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Most organizations can't afford to have a support engineer managing their network 24 hours a day,
7 days a week on-site. Therefore, it's critical that supplemental monitoring of critical network systems
such as Dataprise's Watchdog™ Remote Network Monitoring be installed to perform this service when
an engineer can't be there. At Dataprise, we feel this service is so important that we've included it
in each of our unique Signature® Network Support plans.
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How exactly does the Watchdog™ process work, and do we have to purchase additional software or hardware? |
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No additional hardware or software is required. Watchdog™ Remote Network Monitoring software is
included with all Dataprise Signature® Network Support plans. Your primary
network engineer will work with our 24x7 Help Desk support engineers as well as your own staff to identify the critical systems
on your network that should be monitored. Your primary engineer will then configure our specialized management tools
to monitor those critical systems. Note that each plan includes a base number of monitored devices, but you may
purchase additional device monitoring licenses in quantities of 5 devices or services each for an additional fee. After Watchdog™ Remote Network Monitoring
is configured, your network will be continuously monitored for trouble. If a problem is detected, our 24x7 Help Desk
will work to correct the problem based on your preset instructions (e.g. immediately, wait until the next
business day or simply notify you of the issue).
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What types of devices should be monitored? |
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We will work with you to identify those systems that are critical to your business. Typically, Dataprise Watchdog™ Remote Network Monitoring
is configured to monitor core servers such as e-mail and Web, Internet connectivity, firewall and other applications that must always remain
highly available.
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Call 1-888-414-8111 or click HERE to purchase now!
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Note: High-speed Internet connection required. Prices subject to change without notice.
Contact a Dataprise representative for complete details.
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Comprehensive managed security to protect your network. Click here
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Our Managed Security Service helps protect your entire network from intrusions and attacks. Our systems continuously
monitor your firewall, implement recommended security policies, maintain your user access lists, set thresholds and limits,
provide monthly reporting, and help eliminate hackers and unwanted visitors through our intrusion detection techniques.
Frequently Asked Questions about the Dataprise Managed Security Service:
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Why do we need a Managed Security Service? |
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Security in today's business environment is no longer an option, it's a necessity. Security breaches can cause lost revenue, legal liability, and reduced customer confidence.
Dataprise offers our Managed Security Service to provide clients with a full suite of tools, reports, and services to keep your network secure and to help reduce the chances
that a breach will occur. Best of all, Dataprise handles all your network security needs providing you with peace of mind that this critical business function is covered.
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What is included with the Managed Security Service? |
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The Dataprise 24x7 Technical Support Center (TSC) continuously monitors your firewall device(s) for
potential security breaches. The TSC is always available to you to make real-time modifications
or changes to your device settings or security policies. You will also receive comprehensive security reporting
each month providing detailed analysis on: Internet usage, bandwidth utilization, virus attacks, intrusion attempts, etc.
In addition, and with your permission, Dataprise will perform a quarterly intrusion scan on your network and provide a
full report containing all of your potential security hazards and steps required to address them.
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What hardware is required to become a Managed Security Service client? |
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You must have a SonicWALL firewall appliance installed on your network to use the Managed Security Service.
To utilize advanced reporting features such as anti-virus or anti-SPAM management, you will also need a
SonicWALL Comprehensive Gateway Security Suite (CGSS) license. If you do not already have a SonicWALL firewall
installed on your network, Dataprise can provide you with a turn-key installation for an additional fee.
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Call 1-888-414-8111 or click HERE to purchase now!
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Note: High-speed Internet connection and SonicWALL firewall appliance required. Comprehensive Gateway Security Suite (CGSS) license required for some features. Prices subject to change without notice.
Contact a Dataprise representative for complete details.
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Remote, secure and reliable data backup for your critical workstations and servers. Click here
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Our fully automated remote backup service provides the ability to back up critical system data
remotely and securely to our carrier grade data center right over the Internet. Featuring
automatic data compression and secure data encryption, our Remote Data Backup service helps
to ensure that your network data remains available even if a critical computer failure occurs.
NEW! Now with DualStor™ two level tapeless protection! — Each version of the Dataprise
Remote Data Backup system now includes a secure external hard-drive for on-site backup which is itself backed up to our carrier grade data center.
Frequently Asked Questions about Remote Data Backup:
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What additional hardware and software is required with the Remote Data Backup? |
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None. When you purchase Workstation or Server licenses of our Remote Data Backup service, everything
required is included. There is no need to purchase additional backup hardware and software.
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Are online backup systems more reliable than traditional tape based systems? |
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Yes. Repeated use of tapes can fail over time. And the fact that tape backups are generally kept
in one location make them vulnerable to loss in case of a disaster. Our Remote Data Backup systems
are physically separated from your business network ensuring redundanacy in case of a disaster at
your office. In addition, Dataprise DualStor™ technology provides
not one, but two ongoing backups of your critical data further increasing overall data protection and reliability.
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What happens if our Internet connection goes down, are backups missed? |
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No. If your Internet connection goes down, our DualStor™ technology ensures that the local backup still takes place as scheduled. The off-site replication is delayed until the Internet becomes available
again. In the event of an Internet failure during off-site replication, the Remote Data Backup software will sense the failure and try again to complete every 5
minutes until it is successful. In addition, the replication will not start over again, but will pick up where it left off before the failure. |
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We have limited Internet bandwidth at our location, will Remote Data Backup slow down our network? |
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Generally, no. The majority of the backup traffic occurrs locally to the local storage
component of the Remote Data Backup system (in your office). From there, the data is replicated to our off-site
carrier grade data center incrementaly — which keeps the Internet traffic to a minimum.
Further, data replication off-site is scheduled during off hours late in the evening when your Internet
connection is less likely to be used. |
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What is compressed storage and why does the Remote Data Backup service use it? |
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The Remote Data Backup system utilizes high compression to condense and archive your network data. Compression is performed locally at your network and before
your data is replicated off-site. This technique limits the amount of bandwidth required to transmit backup data over the Internet as well as minimizes transmission times.
Importantly, you can save money by purchasing less physical storage space than would otherwise be required. Since, common compression ratios average a minimum of 5:1,
you can, for example, backup 50 Gigabytes on your network, but only require 10 Gigabytes of actual off-site storage space. Note that actual compression ratios may vary
with the types of data files that are actually compressed.
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If we use the Remote Data Backup service, will our archived data be secure? |
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Yes. The Dataprise Remote Data Backup system utilizes leading industry data encryption at the point-of-origin. Put simply, all your archived data is encrypted before any
data leaves your network and is replicated off-site. Since you keep the encryption passwords, you and only you can access your archived data. In addition, all off-site data is kept
on Dataprise secure Storage Area Networks at our carrier grade data center.
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Is Remote Data Backup difficult to install? |
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No, and we handle it for you. One of the best parts of the Dataprise Remote Data Backup managed service is that it's worry free for
our clients. Our skilled engineers will install, configure and schedule the Remote Data Backup system on your network. Once the
Remote Data Backup system is up and running, we'll monitor the results of each backup daily from our
remote Help Desk. In the event you need to recover some or all of your data, you can do so yourself with our Web based restore features
or we'll be right beside you to help. That's the benefit of Dataprise and our Signature® Network Support.
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Call 1-888-414-8111 or click HERE to purchase now!
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Note: High-speed Internet connection required. DualStor™ protection does not apply to mobile laptops. Prices subject to change without notice. Contact a Dataprise representative for complete details.
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A Dataprise Managed Web site provides a high-performance hosting platform for your organization's online presence.
Maintained by our expert support staff and 24x7 active monitoring systems, a Managed Web site meets all your hosted
Web server needs.
| Choose from the following options to view Managed Web Hosting pricing: |
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**One-time fee includes complete installation and setup.
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Call 1-888-414-8111 or click HERE to purchase now!
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Note: Prices subject to change without notice. Contact a Dataprise representative for complete details.
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Services to ensure that information flows smoothly across your network. Click here
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All Signature® Network Support plans include our Internet Management Suite
featuring services that are often overlooked but are critical to ensuring that your network information keeps flowing.
These essential services are only available to our Signature® Network Support clients and
are included at no additional charge with all plans.
Internet Management Suite Overview:
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Domain Name Service Management |
Primary and secondary DNS management for your Internet domain.
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E-mail Bagging Service |
Electronic mail redundancy and store-and-forward delivery in the case of your primary e-mail server's failure.
Since incoming e-mail never stops, the Dataprise E-mail Bagging Service (EBS) protects your organization's
e-mail from being returned to senders and helps ensure that e-mail messages are not lost in the event of
a failure of your mail server.
If an outage is detected, the Dataprise EBS service immediately redirects
your incoming e-mails to our mail backup systems where they are maintained in a queue until your mail server
is restored, at which point all stored messages are automatically transmitted to your mail server
(EBS provides up to 5 days and 10 Gigabytes of electronic mail store and forward capability for a single domain).
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| Choose from the following options to view Internet Management Suite pricing: |
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NOTE: There are no additional charges for the Dataprise Internet Management Suite of services.
**Note: setup performed under corresponding Signature® Network Support plan.
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Call 1-888-414-8111 or click HERE to purchase now!
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Note: Contact a Dataprise representative for complete details.
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Server colocation services located in a secure carrier grade data center. Click here
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Your critical application servers, our high-speed Internet connectivity and hardened carrier grade data center work together to provide
a high-speed, secure and reliable hosting platform. And don't forget our expert support that's always on the job.
Dataprise Managed+ Colocation Services offer your organization an affordable choice to deploy your critical systems
quickly and efficiently in a high-availability environment.
Dataprise Managed+ Colocation Services are perfect for Signature® Network Support
plan clients who wish to maximize their support dollars by utilizing the same service provider for their colocation needs.
And getting started protecting your IT investment couldn't be easier — we can build, test and even pick up your servers
from your office if required.
Frequently Asked Questions about Managed+ Colocation services:
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Our servers are located at our corporate offices, why should we consider colocating? |
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Dataprise offers clients the ability to house their critical server hardware in a true carrier grade data center.
Tradditionally, business located their network infrastructure, including critical servers, in their
own offices, often in a closet, small office or other unprotected space. Few smaller organizations
could afford to build their own hardened data center facilities with redundant power, secure access
and redundant high-speed Internet connectivity. Server colocation can solve these challenges quickly and
affordably. Server colocation can also save your business in the event of a natural disaster
or terrorist incident. If your office or corporate network becomes inaccessible or subject to a crisis
such as an extended power blackout, colocating your critical servers can be the difference between
catastrophic downtime and complete transparency to your employees and customers.
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How can colocating our servers with Dataprise help with our compliance issues? |
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Colocating your organization's servers in a secure facility such as our carrier grade data center can help your organization meet many regulatory
requirements. With the passage of recent legislation such as the Sarbanes-Oxley Act, HIPPA,
and the Gramm-Leach-Bliley Act, it's more important than ever that organizations
take proactive steps to ensure that their systems and client data are protected. Our specialists will show you how Dataprise Managed+ Colocation Services can be a solution
for your regulatory needs.
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What types of servers are good candidates for off-site colocation? |
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Generally, most application servers can be colocated in a high-speed, secure data center
environment. These types include e-mail (e.g. Microsoft Exchange), Web, database and remote access
(e.g. Citrix).
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If we don't have our own servers, can Dataprise provide us with an equipment solution as well? |
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Yes. Many clients provide their own preconfigured server hardware and just need a highly redundant
colocation facility with 24x7 active monitoring. However, some clients require configured server hardware
too. In that case, Dataprise can provide powerful Dell or HP servers fully preconfigured
by our expert engineering team. And with our affordable leasing options, it's even easier than ever to have
us provide a total colocation solution.
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Call 1-888-414-8111 or click HERE to purchase now!
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Note: Contact a Dataprise representative for complete details. Prices subject to change without notice. Colocation hardware and software to be provided by client and not included unless client enters into separate Dataprise equipment leasing agreement.
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Dataprise provides Microsoft Exchange e-mail hosting for clients who don't wish
to make the investment in their own Microsoft Exchange server
infrastructure. Located in our carrier grade data center, our clustered and redundant Microsoft Exchange servers provide the horsepower and peace
of mind to support your organization's messaging needs.
Hosting e-mail doesn't mean you have to sacrifice features either! Our business grade e-mail hosting services provide each of your users with a mailbox,
contact list, task lists, and private and public calendar access — all accessible from a full version of Microsoft Outlook or via any Web browser
utilizing Microsoft's Outlook Web Access (OWA).
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Call 1-888-414-8111 or click HERE to purchase now!
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Note: High-speed Internet connection required. Prices subject to change without notice. Wireless mailbox support for BlackBerry® and Microsoft Windows Mobile® devices only (wireless devices not included). Valid license for desktop e-mail software such as Microsoft Outlook required. Contact a Dataprise representative for complete details.
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Dataprise provides your entire organization anti-SPAM e-mail message filtering seamlessly and easily from a hosted, central environment
that has state-of-the-art SPAM detection capabilities. Our technology will allow you to manage your communication policies from one central
location and will help ensure that only e-mail messages that your users want to see get through. Best of all, since the Dataprise Managed+
Anti-SPAM Service is 100% hosted, there's absolutely no hardware or software to purchase or install. And we handle all
the maintenace for you.
Your network doesn't take the hits, we do — One of the best features of our hosted anti-SPAM
service is that your network resources are spared the constant barrage of incoming spam messages.
Since we filter SPAM out before it ever reaches your network, our anti-SPAM service helps ensure that
your network performance stays high and that your users stay productive.
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Call 1-888-414-8111 or click HERE to purchase now!
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Note: Prices subject to change without notice. Contact a Dataprise representative for complete details.
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Call 1-888-414-8111 to learn more!
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