Help Desk Outsourcing
When you outsource IT help desk support to Dataprise, your firm or organization benefits from our state-of-the-art IT resources and highly-qualified, experienced help desk technicians. With offices in Baltimore, New York, Washington, D.C., Northern Virginia and Philadelphia and satellite locations throughout the United States, our IT experts can respond to emergency IT support requests immediately, either in person or remotely.
For clients looking to benefit from fast technical support and superior outsourced help desk services, we offer emergency and non-emergency help desk support that includes:
- Online trouble ticket entry
- 24/7 phone support
- Live online chat
- On-site visits
- Remote support
Two Types of Help Desk Technical Support
Dataprise provides outsourced help desk services for small and mid-sized businesses (SMBs) in two ways:
1) 24 x 7 Dedicated Help Desk
Outsource your help desk support services with our dedicated, 24x7 option. Learn more by visiting our Tech Support Center or Help Desk.
2) Signature® Network Support Plans
Enjoy our superior help desk services as part of a comprehensive Dataprise Signature Network Support plan. Each plan comes with our Rapid Response Guarantee. If a technician is not on-site within four hours of your call, we’ll credit you the cost of the visit.
Emergency Technical Support
As mentioned above, clients who select our Signature Network Support plan benefit from our emergency tech support, which comes with a Rapid Response Guarantee that ensures you’ll have a technician on-site to address your situation within four hours of your call.
Request an Estimate
To get a quote for help desk or tech support outsourcing, simply complete our contact form or give us a call.
Our IT Help Desk and Tech Support services are administered via our remote staff which you can contact via phone, online chat or online help desk ticket. For any issue where you may require on-site consulting or support, we can offer on-location services to meet your needs. With offices in Baltimore, New York, Washington DC, Northern Virginia, Philadelphia and satellite locations throughout the U.S., our IT experts can respond to emergency support requests either remotely or on-site often within just a few hours.
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