
	Frequently Asked Questions

	Signature^® Network Support

Locations Served
- Maryland
  - Annapolis
  - Bel Air
  - Baltimore
  - Bethesda
  - Cambridge
  - Catonsville
  - Chevy Chase
  - College Park
  - Columbia
  - Elkton
  - Ellicott City
  - Frederick
  - Gaithersburg
  - Germantown
  - Lanham
  - Linthicum
  - Owings Mills
  - Pikesville
  - Rockville
  - Silver Spring
  - Towson
- Washington, DC
  - Washington, DC
- Virginia
  - Arlington
  - Alexandria
  - Fairfax
  - Falls Church
  - Fredericksburg
  - McLean
  - Leesburg
  - Oakton
  - Reston
  - Richmond
  - Rosslyn
  - Springfield
  - Tysons
  - Vienna
  - Woodbridge
- Delaware
  - Wilmington
- Pennsylvania
  - Chester
  - Paoli
  - Philadelphia
  - King of Prussia
- New Jersey
  - Cherry Hill
  - Hoboken
  - Jersey City
  - Newark
  - Paramus
  - Salem
- New York
  - Brooklyn
  - Long Island
  - Manhattan
  - Queens
  - Staten Island

Technical Specializations
- Microsoft
  - Windows
    Server 2008
  - Windows
    Server 2003
  - Cluster Server
  - Small Business
    Server
  - Exchange Server
  - Sharepoint
    Server
  - SQL Server
  - IIS
  - Identity
    Integration
    Server
  - Virtual Server
  - Terminal
    Services
  - Server
    Update
    Services
  - Live
    Communications
    Server
  - Host
    Integration
    Server
  - Windows Vista
  - Windows XP
  - Microsoft Office
  - New Node
  - Communicator
  - Outlook
  - Word
  - Excel
  - PowerPoint
  - Access
  - InfoPath
  - Visio
  - Groove
  - Project
  - OneNote
- Novell
  - eDirectory
  - GroupWise
  - NetWare
  - BorderManager
  - SecureLogin
  - Identity Manager
  - Storage Manager
  - Linux
- Apple
  - Mac OS X
  - Xserve
  - Xsan
  - Mac Pro
  - MacBook
  - iMac
  - FileMaker Pro
  - iWork
  - .Mac
  - Remote Desktop
- Citrix
  - Access Gateway
  - Application Firewall
  - Application Gateway
  - Comm. Gateway
  - NetScaler
  - Presentation Server
  - WANScaler
  - XenDesktop
  - XenServer
  - XenApp
  - Cloud Center
- VMware
  - VMware Server
  - DRS
  - VMotion
  - VirtualServer
- Cisco
  - Routers
  - ASA/PIX Firewall
  - IPS
  - Catalyst Switch
  - Cisco IOS
  - Cisco VPN
  - Cisco Works
- SonicWALL
  - Firewall / VPN
  - Content
    Management
    Filtering
  - E-mail Security
  - GMS

Introducing Signature^® Network Support — Bronze LITE

Perfect for small offices (ten users or less), Dataprise offers our Bronze LITE support plan. With this customized plan, smaller companies with basic IT needs can enjoy our trademark IT support and world-class customer service all for a low monthly fee.

The Dataprise Bronze LITE plan includes:

		One four-hour on-site visit and one ServerDown! emergency visit per month
		Real-time online account management
		Assigned highly skilled certified network engineer and customer care team
		Proactive network maintenace, technical advice and expertise backed by our FantasTECH™ service