| Q. |
What exactly is Dataprise Signature® Network Support? |
 |
| A. |
Signature® Network Support refers to our exclusive IT support services designed to supplement or completely outsource all
your information technology needs. We make IT support easier than ever to budget,
manage and understand. You can take advantage of these services by selecting one of our four standard Signature®
Network Support plans for your business, or we'll work with you to create a custom plan to meet your specific needs. Regardless, each plan features
a unique combination of high-level network support and one or more of our essential Managed Services for maximum network
protection.
When you select a Signature® Network Support to support your information technology needs, you can rest assured that your core technology
needs are covered—from on-site and remote maintenance to network monitoring and emergency response.
Here are just a few of the services offered through Dataprise Signature® Network Support:
|
 |
Server management and maintenance (e-mail, backup, security, database, Web, etc.) |
|
|
Desktop management |
|
|
Network infrastructure management (routers, switches, hubs, cabling, etc.) |
|
|
System administration |
|
|
Hardware support |
|
|
Remote access |
|
|
Security, anti-virus and anti-spyware |
|
|
|
IT consulting |
Call us today at 1-888-414-8111, to learn more. Our dedicated representatives will help you select the best plan for your business and industry.
|
|
| Q. |
Is my company the right size for Dataprise Signature® Network Support? |
|
| A. |
Each Dataprise Signature® Network Support plan is designed for a different range of "seats" or computer/network users. Generally, our plans are geared toward organizations with anywhere from 10 to 150 users. We
can accommodate smaller organizations (less than 10 users) with our Bronze LITE small business plan.
Larger businesses can benefit from our project consulting and staff augmentation services.
|
|
| Q. |
Does my organization really need on-site network support? |
|
| A. |
Yes! From desktop PCs and printers to file-servers and telecommunications equipment, your business depends on technology every day to thrive and compete. Network breakdowns,
failures, glitches and other problems can significantly impact your productivity and bottom line.
Too many businesses wait until a major problem arises to seek IT support, which almost always leads to costly emergency repairs and impulsive decisions. Dataprise's proactive
network support—featuring frequent on-site checkups, ongoing system evaluation and rapid response from certified experts who know your network—is the best way to
safeguard your network and keep your business running smoothly. Our technical services are rooted in our people—not gadgets or gimmicks.
|
|
| Q. |
What if we already have an internal technical support staff? |
|
| A. |
No problem! Many of our clients have a designated IT support person or in-house IT staff to handle day-to-day technical issues and minor network problems.
These organizations count on Dataprise for the most critical network support functions, such as server maintenance, user account administration, security
and advanced applications support.
|
|
| Q. |
What is your ServerDown!® on-site emergency response money-back guarantee? |
|
| A. |
It's simple: If a technician fails to arrive at your place of business within four hours of your emergency call to our Technical Support Center, we'll credit you the
cost of the visit, up to $400. Learn more. |
|
| Q. |
What if I have a network problem after business hours or over the weekend? |
|
| A. |
Our Technical Support Center is always open, 24 hours a day, 365 days per year. Call us anytime.
|
|
| Q. |
Will our assigned primary engineer always be available? |
|
| A. |
Yes, for scheduled site visits. For emergency, after-hours or weekend visits, we may send another one of our certified engineers. He or she will be fully briefed
on your situation and network before arrival. Occasionally, your primary assigned network engineer may not be available for regular site visits, due to vacation,
personal leave, illness or other extenuating circumstances. In these instances, your backup engineer will handle the visit. (All Dataprise clients are assigned
a primary and backup engineer.)
|
|
| Q. |
Does Dataprise use sub-contractors? |
|
| A. |
No. Unlike other IT support providers that farm out work to technical contractors, Dataprise hires and employs our own engineers. All of our technical
staff members undergo rigorous training and criminal background checks and are required to sign confidentiality agreements to protect our clients' privacy
and sensitive information. Because our engineers work directly for us, we can provide a level of quality assurance and accountability that independent
contractors cannot.
|
|
| Q. |
Why does Dataprise have a remote Help Desk? |
|
| A. |
In some cases, our Help Desk can solve network problems remotely, without an on-site visit by your assigned engineer. This not only saves you time and money,
but also allows you to reserve your on-site support hours for more serious concerns.
|
|
| Q. |
Will Dataprise recommend and/or purchase hardware and software products for me? |
|
| A. |
We can usually meet or beat advertised prices on hardware and software products, and we are always happy to offer unbiased product recommendations. Dataprise never accepts fees or
gifts to recommend certain products or brands, so you can be sure our advice is objective.
|
|
| Q. |
What happens after I select a Signature® Network Support plan? |
|
| A. |
You can expect highly competent technical engineers, great customer service and a secure, well-run network!
We'll start with an initial kick-off meeting, where you'll meet your assigned primary network engineer and Dataprise
Customer Care representative. At first, we'll focus on learning all we can about your network environment and tackling
any outstanding technical projects and/or immediate problems. Once your network is stabilized and operating smoothly,
we'll shift into an ongoing proactive consulting and support mode.
|
|
