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Support365® Comprehensive Pricing

Flexible IT support plans for every organization.

“Finally, IT management costs that are predictable.

 

No more surprise hourly support charges, limits, hidden costs, or fees. Ever!”

IT Support that is simple to understand, simple to budget and most importantlysimple to use.


Feature Option Monthly Price

IT Strategy

IT planning and advisory services provided by your own ITIL® certified "virtual CIO" who will create and manage a custom IT strategic plan for your business.

vCIO - ITIL® Certified IT Strategic Advisor

Dedicated vCIO Call
  Strategic IT Planning Included

Ask-the-CIO™ Service Included

IT Management

Proactive monitoring, management and issue resolution of your IT assets by our certified 24x7 network operations teams. Maintenance, patches, security alerts and diagnostics performed automatically and whenever a problem is detected.

Managed User


Comprehensive end user management of up to three devices per user including any combination of workstation, laptop, or smartphone.
24x7 unlimited service desk access included.
Office-based

 


$59 / per user
(Quantity discounts available)
Remote Teleworker $49 / per user
(Quantity discounts available)

Managed Server


End-to-end management of your Windows® servers.
24x7 unlimited service desk access included.
Office-based physical $260 / server
  Office-based virtualized $155 / server
  Cloud-based (hosted) $145 / server

Managed Network


End-to-end management of your network devices including monitoring, configuration changes and troubleshooting.
24x7 unlimited service desk access included.
Router, Switch or Firewall $85 / device

Optional Essential On-site Prescheduled Support Visits

Dedicated primary technical consultant $480 / ½ day
$960 / day

Assigned Account Management Team


Included

Live Network Documentation


Included

Wireless Internet Backup


Included

Fixed-price Projects


Included

IT Service Desk

24x7 staffed by our friendly, US based service desk engineers. Featuring ITIL® based adaptive issue resolution model

UNLIMITED Access for 24x7 end-user issue support


Available by phone, email, web portal or web chat with live DesktopStreaming™ screen sharing assistance
When purchased with Managed User, Managed Server or Managed Network Included

On-site 'desk-side' resolution


Next business day or sooner guarantee for technical issues that cannot be resolved remotely
When purchased with Managed User, Managed Server or Managed Network Included
Average Speed of Answer SLA 80% of all calls answered within 60 seconds or less Included



Cloud Tools

Combine with a Support365® Managed Services Plan for a truly comprehensive and affordable IT solution. We'll help you choose the right selection of cloud-based tools based on our experience helping thousands of businesses just like yours. No surprises, up charges or hidden fees. Ever.

Cloud365

*Recommended for
under 25 Users

 

Cloud365

*Recommended for
25-75 Users

 

Cloud365

*Recommended for
75-250 Users

IT Strategy

IT planning and advisory services provided by your own ITIL® certified "virtual CIO" who will create and manage a custom IT strategic plan for your business.

vCIO - ITIL® Certified IT Strategic Advisor

Dedicated vCIO Call
  Strategic IT Planning Included

Ask-the-CIO™ Service Included

IT Management

Proactive monitoring, management and issue resolution of your IT assets by our certified 24x7 network operations teams. Maintenance, patches, security alerts and diagnostics performed automatically and whenever a problem is detected.

Managed User


Comprehensive end user management of up to three devices per user including any combination of workstation, laptop, or smartphone.
24x7 unlimited service desk access included.
Office-based

 


$62 / per user
(Quantity discounts available)
Remote Teleworker $52 / per user
(Quantity discounts available)

Managed Server


End-to-end management of your Windows® servers.
24x7 unlimited service desk access included.
Office-based physical $275 / server
  Office-based virtualized $160 / server
  Cloud-based (hosted) $150 / server

Managed Network


End-to-end management of your network devices including monitoring, configuration changes and troubleshooting.
24x7 unlimited service desk access included.
Router, Switch or Firewall $90 / device

Optional Essential On-site Prescheduled Support Visits

Dedicated primary technical consultant $500 / ½ day
$1,000 / day

Assigned Account Management Team


Included

Live Network Documentation


Included

Wireless Internet Backup


Included

Fixed-price Projects


Included

IT Service Desk

24x7 staffed by our friendly, US based service desk engineers. Featuring ITIL® based adaptive issue resolution model

UNLIMITED Access for 24x7 end-user issue support


Available by phone, email, web portal or web chat with live DesktopStreaming™ screen sharing assistance
When purchased with Managed User, Managed Server or Managed Network Included

On-site 'desk-side' resolution


Next business day or sooner guarantee for technical issues that cannot be resolved remotely
When purchased with Managed User, Managed Server or Managed Network Included
Average Speed of Answer SLA 80% of all calls answered within 60 seconds or less Included



Cloud Tools

Combine with a Support365® Managed Services Plan for a truly comprehensive and affordable IT solution. We'll help you choose the right selection of cloud-based tools based on our experience helping thousands of businesses just like yours. No surprises, up charges or hidden fees. Ever.

Cloud365

*Recommended for
under 25 Users

 

Cloud365

*Recommended for
25-75 Users

 

Cloud365

*Recommended for
75-250 Users

IT Strategy

IT planning and advisory services provided by your own ITIL® certified "virtual CIO" who will create and manage a custom IT strategic plan for your business.

vCIO - ITIL® Certified IT Strategic Advisor

Dedicated vCIO Call
  Strategic IT Planning Included

Ask-the-CIO™ Service Included

IT Management

Proactive monitoring, management and issue resolution of your IT assets by our certified 24x7 network operations teams. Maintenance, patches, security alerts and diagnostics performed automatically and whenever a problem is detected.

Managed User


Comprehensive end user management of up to three devices per user including any combination of workstation, laptop, or smartphone.
24x7 unlimited service desk access included.
Office-based

 


$65 / per user
(Quantity discounts available)
Remote Teleworker $55 / per user
(Quantity discounts available)

Managed Server


End-to-end management of your Windows® servers.
24x7 unlimited service desk access included.
Office-based physical $295 / server
  Office-based virtualized $165 / server
  Cloud-based (hosted) $155 / server

Managed Network


End-to-end management of your network devices including monitoring, configuration changes and troubleshooting.
24x7 unlimited service desk access included.
Router, Switch or Firewall $95 / device

Optional Essential On-site Prescheduled Support Visits

Dedicated primary technical consultant $540 / ½ day
$1,080 / day

Assigned Account Management Team


Included

Live Network Documentation


Included

Wireless Internet Backup


Included

Fixed-price Projects


Included

IT Service Desk

24x7 staffed by our friendly, US based service desk engineers. Featuring ITIL® based adaptive issue resolution model

UNLIMITED Access for 24x7 end-user issue support


Available by phone, email, web portal or web chat with live DesktopStreaming™ screen sharing assistance
When purchased with Managed User, Managed Server or Managed Network Included

On-site 'desk-side' resolution


Next business day or sooner guarantee for technical issues that cannot be resolved remotely
When purchased with Managed User, Managed Server or Managed Network Included
Average Speed of Answer SLA 80% of all calls answered within 60 seconds or less Included



Cloud Tools

Combine with a Support365® Managed Services Plan for a truly comprehensive and affordable IT solution. We'll help you choose the right selection of cloud-based tools based on our experience helping thousands of businesses just like yours. No surprises, up charges or hidden fees. Ever.

Cloud365

*Recommended for
under 25 Users

 

Cloud365

*Recommended for
25-75 Users

 

Cloud365

*Recommended for
75-250 Users

Dataprise Solution Partners
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