Improving Service Delivery through Expert Technical Consulting and Network Upgrades.
Challenge
A law firm Washington, DC was taking on a growing number of document-intensive cases. The firm needed a robust document management solution to organize and archive critical documents for client cases. The IT Manager of the firm contacted Dataprise to discuss their upgrade options and wanted us to help him determine whether their existing network infrastructure would support the new application.
We conducted an assessment of the network and determined that the existing infrastructure was not adequate to support such a modern document management system. Most of their hardware was out of warranty, the network had insufficient bandwidth and storage capacity, and servers were running operating systems no longer supported by the manufacturer. We advised the IT Manager that the firm needed to renovate its network infrastructure quickly, in order to protect sensitive data and provide a solid foundation for a new document management system.
Solution
Dataprise worked with the IT Manager to design a network upgrade plan based on the firm’s primary objectives – build a new IT infrastructure powerful enough to support the latest document management systems, while providing the necessary data security demanded by legal regulations. Using a combination of
virtual server technology and Dataprise
Cloud-based services, we were able to provide a comprehensive solution that would support the firm’s changing IT needs – not just for the short term, but for many years to come.
Here is a quick synopsis of technologies used:
- Server Virtualization provided a newer, flexible server infrastructure that allowed them to add, remove and customize servers as needed. Virtualization provided the most flexible networking option as the firm continued to review document management options
- A Storage Area Network (SAN) provided scalable storage to support the virtual servers and more robust capacity for the growing document library
- Dataprise’s Managed Exchange® and Email Archiving Services provided powerful e-mail and collaboration capabilities through a Cloud-based Exchange 2010 platform hosted in a tier-4 data center. In addition, it offered secure e-mail archiving to comply with their e-mail retention requirements
The project was a success. The new network design and subsequent overhaul enhanced their operational productivity by creating a highly adaptable (and now reliable) foundation to work on. The virtual servers provided the ideal framework for supporting the latest document management systems; dramatically improving service capabilities for the internal staff, and in turn – the staff are now able to provide drastically improved service to their clients.
What’s happening today?
The law firm has continued it’s growth and Dataprise currently manages a mixture of over 25 physical and virtual servers, as well as providing 24x7
network monitoring for this customer. More than just managing their systems we’ve become their trusted IT partner – their ‘Virtual’ CIO. Today, rarely is a technology decision made without them first consulting with our dedicated team of experts. We ‘d be happy to become the same for you.
Contact Dataprise today to learn how we can help solve your technology problems, and deliver the right solutions for your operations: 1-888-519-8111
Providing expert IT outsourcing, IT consulting and IT support services for the legal services industry & law firms based throughout:
- Washington DC
- Maryland
- Virginia
- New York
- Philadelphia
- New Jersey
