Our Proprietary Technology
We're often asked how it is that we're able to provide such high quality and consistent technical support services to hundreds
of growing business clients—all at the same time. The answer is that in addition to our great people
(including our engineers, account managers and account executives), we utilize
sophisticated proprietary technologies to ensure that we can consistently deliver
fantastic service day in and day out.
Here's a glimpse of some of the tools we use to support our clients:
The Dataprise Client Management System
The Dataprise Client Management System is a secure Web portal that provides clients
complete visibility to their "virtual IT department" at Dataprise. Clients can use this tool to verify all time spent on their
account, check project status, contact their IT support team, monitor their
users, and even enter action items and Help Desk incidents.
The Dataprise Job Management System
The Dataprise Job Management System is utilized by our account management teams to quickly and efficiently manage all client-job information including
technical engineering assignments, job thresholds, client points-of-contact, notification procedures and
all other operational aspects of a client's techincal support or project.
The Dataprise Help Desk Management System
The Dataprise Help Desk Management System allows our Help Desk support staff to track all support incidents opened at our 24x7 Help Desk. The Help Desk
Management System shows us problem trends on your network, tracks statistics, and classifies all incidents according to problem type, all of which
allow us to respond rapidly to problems as they arise.
The Dataprise Job Management System - Web Edition
The Dataprise Job Management System - Web Edition is a secure Web portal utilized by our field engineering staff to track time spent on client
projects and support. In addition, this system is used to create acitivty recap reports, client action items, and our all-important
running detailed work history on each client.
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