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DATAPRISE + HOOKS SYSTEMS

We are Hooks Systems. Now we are Dataprise.

 

You've known us as the premier provider of IT support services in Wilmington, NC. Now get to know us as Dataprise.

 

As part of Dataprise, we now have a broader reach and a deeper bench all focused on delivering outstanding IT experiences to our North Carolina clients and beyond.

Fully Managed IT for any and every type of business. I.T. Support For Wilmington, NC & Beyond.

We know your computers exists for the sole purpose of helping you run your business. You simply want them to work. We can make that happen. IT should be an asset, not a liability. Once you experience the Dataprise + Hooks Systems difference, you will know why so many of our clients have been with us for years and know you are in good hands.

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Network Support

Pro-active total coverage approach to network management.

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IT Support

Tired of your users complaining about their computer problems and not being productive? Well look no more!

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IT Consulting

Cloud? On-Premise? Hybrid? Never feel alone again trying to make complicated IT decisions for your business!

IT RemoteCare

A unique approach to IT support that’s priced for small business, IT RemoteCare® is comprised of 3 services: SystemCare, NetworkCare & ManagedCare

SystemCare- Quarterly Services

SystemCare is the foundation of IT RemoteCare. This quarterly service is essential to ensure that your servers, computers, and tablets remain secure, healthy, and perform at optimal levels. Patch and Service Pack management ensure that all computers have the latest protection against outside threats as well as the latest performance enhancements.
  • Security and Patch Management
  • 24×7 around the clock monitoring
  • System optimization
  • Weekly System Audits

NetworkCare- Monthly Services

NetworkCare, the core of IT RemoteCare, provides essential network administration and monitoring services on a monthly basis. With rapid helpdesk support for your users and our 24/7 network monitoring you’ll always know your network is performing the way it should.
  • Dedicated Account Manager
  • 24×7 around the clock monitoring
  • Secure and rapid helpdesk support
  • Backup management

ManagedCare- On Demand Services

ManagedCare is our suite of services that cover everything else. ManagedCare services are provided at flat fees to ensure predictable costs in your budget. These services are designed around industry-standard installation and configuration of Windows PCs, Apple Macs, Servers, Firewalls, Wireless Access Points, Network Switches and many other devices.
  • Flat fee services – No hidden costs
  • Professional Installations
  • Project Management
  • Anti-Virus – Anti-Malware Services

IT RemoteCare

Why IT RemoteCare?

IT RemoteCare offers a robust suite of IT solutions designed to enhance the efficiency, security, and reliability of your business operations. Our services encompass a wide range of features and benefits to meet your every IT need.

  • 24/7 Network Monitoring: Our advanced monitoring tools vigilantly oversee your network devices around the clock, alerting us to critical events before they escalate.
  • Network Management of IT Devices: With IT RemoteCare, we extend comprehensive management capabilities to your IT devices, empowering us to deploy IT policies remotely, ensuring seamless operations even for users away from the office.
  • IT Support via Helpdesk: Gain access to our client portal where you can explore solutions, submit ticket requests, and track the status of your inquiries. Our helpdesk ensures you're always informed and supported.
  • Remote IT Support: Secure remote sessions facilitated through our client portal connect you with IT RemoteCare specialists, providing immediate assistance with robust 256-bit SSL encryption for your security.
  • Internet Content Filtering: Protect your network from up to 50 categories of online threats with IT RemoteCare. Our filtering service safeguards your business from harmful content that could compromise your network's security.
  • Remote Power Outlet Management: Avoid server hang-ups during restarts with our remote power management, allowing for the recovery of servers from failed restarts and ensuring your operations start smoothly each day.
  • Dedicated Account Manager: Every IT RemoteCare client benefits from a Dedicated Account Manager, offering personalized support and an annual technology review to keep you informed and prepared for your IT infrastructure's future needs.
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IT RemoteCare Editions

IT RemoteCare is offered in three monthly editions. The difference is simple. You determine the level of support you need.

Network Support

Most Affordable

Remote Support – Pay As Needed

Onsite Support – Pay As Needed

This edition is ideal for clients who feel they have minimal IT support needs. It provides flexibility to pay for additional services as needed.

Standard Edition

Most Popular

Remote Support – Unlimited

Onsite Support – Pay As Needed

This edition allows unlimited remote IT support for users. No worries about incurring additional IT expenses for user support that can be resolved remotely.

Plus Edition

Most Support

Remote Support – Unlimited

Onsite Support – 12 Onsite Incidents

This edition provides unlimited remote IT support for users and 12 annual onsite incidents. Ideal for clients that budget their IT expenses on an annual basis.

GET IN TOUCH

Ready to experience harmonious IT?

As one of the nation's largest managed IT services providers, our pool of over 500 certified engineers, subject matter experts, and IT support staff remove the burden of IT—freeing you up to be the best at what you do.