DATAPRISE + HOOKS SYSTEMS
We are Hooks Systems. Now we are Dataprise.
You've known us as the premier provider of IT support services in Wilmington, NC. Now get to know us as Dataprise.
As part of Dataprise, we now have a broader reach and a deeper bench all focused on delivering outstanding IT experiences to our North Carolina clients and beyond.
Contact Us
TECH SUPPORT:
By Phone: 910-790-9959 (Wilmington, NC)
Toll Free: 800-558-5340
Fully Managed IT for any and every type of business. I.T. Support For Wilmington, NC & Beyond.
We know your computers exists for the sole purpose of helping you run your business. You simply want them to work. We can make that happen. IT should be an asset, not a liability. Once you experience the Dataprise + Hooks Systems difference, you will know why so many of our clients have been with us for years and know you are in good hands.
Network Support
Pro-active total coverage approach to network management.
IT Support
Tired of your users complaining about their computer problems and not being productive? Well look no more!
IT Consulting
Cloud? On-Premise? Hybrid? Never feel alone again trying to make complicated IT decisions for your business!
IT RemoteCare
A unique approach to IT support that’s priced for small business, IT RemoteCare® is comprised of 3 services: SystemCare, NetworkCare & ManagedCare
SystemCare- Quarterly Services
- Security and Patch Management
- 24×7 around the clock monitoring
- System optimization
- Weekly System Audits
NetworkCare- Monthly Services
- Dedicated Account Manager
- 24×7 around the clock monitoring
- Secure and rapid helpdesk support
- Backup management
ManagedCare- On Demand Services
- Flat fee services – No hidden costs
- Professional Installations
- Project Management
- Anti-Virus – Anti-Malware Services
IT RemoteCare
Why IT RemoteCare?
IT RemoteCare offers a robust suite of IT solutions designed to enhance the efficiency, security, and reliability of your business operations. Our services encompass a wide range of features and benefits to meet your every IT need.
- 24/7 Network Monitoring: Our advanced monitoring tools vigilantly oversee your network devices around the clock, alerting us to critical events before they escalate.
- Network Management of IT Devices: With IT RemoteCare, we extend comprehensive management capabilities to your IT devices, empowering us to deploy IT policies remotely, ensuring seamless operations even for users away from the office.
- IT Support via Helpdesk: Gain access to our client portal where you can explore solutions, submit ticket requests, and track the status of your inquiries. Our helpdesk ensures you're always informed and supported.
- Remote IT Support: Secure remote sessions facilitated through our client portal connect you with IT RemoteCare specialists, providing immediate assistance with robust 256-bit SSL encryption for your security.
- Internet Content Filtering: Protect your network from up to 50 categories of online threats with IT RemoteCare. Our filtering service safeguards your business from harmful content that could compromise your network's security.
- Remote Power Outlet Management: Avoid server hang-ups during restarts with our remote power management, allowing for the recovery of servers from failed restarts and ensuring your operations start smoothly each day.
- Dedicated Account Manager: Every IT RemoteCare client benefits from a Dedicated Account Manager, offering personalized support and an annual technology review to keep you informed and prepared for your IT infrastructure's future needs.
IT RemoteCare Editions
IT RemoteCare is offered in three monthly editions. The difference is simple. You determine the level of support you need.
Network Support
Most Affordable
Remote Support – Pay As Needed
Onsite Support – Pay As Needed
This edition is ideal for clients who feel they have minimal IT support needs. It provides flexibility to pay for additional services as needed.
Standard Edition
Most Popular
Remote Support – Unlimited
Onsite Support – Pay As Needed
This edition allows unlimited remote IT support for users. No worries about incurring additional IT expenses for user support that can be resolved remotely.
Plus Edition
Most Support
Remote Support – Unlimited
Onsite Support – 12 Onsite Incidents
This edition provides unlimited remote IT support for users and 12 annual onsite incidents. Ideal for clients that budget their IT expenses on an annual basis.
Featured End-User Resources
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Ready to experience harmonious IT?
As one of the nation's largest managed IT services providers, our pool of over 500 certified engineers, subject matter experts, and IT support staff remove the burden of IT—freeing you up to be the best at what you do.