SALES: 888.519.8111 SUPPORT: 888.414.8111
LIVE Service Desk Stats for 6/27/17 as of 1:24 AM EST:
ASA - 30 sec(s) | MTTR - 8 min(s)
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myHelpDesk: Mobile Help Desk App for IT Tickets & Technical Support

Included With Our Support365® Managed Services and All Help Desk Solutions,
myHelpDesk Offers an On-the-Go Approach to IT Management.
Download and Experience for FREE today!

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Report, Manage and Resolve Your Corporate IT Issues with the myHelpDesk Mobile App

Gain On-the-Go Access to Our U.S. Based Support365® 24x7 Help and Support Desk

Our revolutionary myHelpDesk app was developed to provide you and your employees with direct access to our 24x7 Help and Support Desk. As the perfect complement to our industry-leading Support365®  managed IT services, the myHelpDesk app enables our IT staff to work around your schedule and resolve your technical issues quickly and correctly the first time.  
Features Include:
  • Real-time Ticket Creation: Create IT tickets and request callbacks from the Help Desk 
  • Immediate Call-In Options: Can’t wait? Use the myHelpDesk app to gain immediate access to the Help Desk
  • Schedule Call-Backs: Submit support and IT tickets directly from the mobile helpdesk app and schedule a time for a staff member to call you back
  • View Reported Issues: myHelpDesk displays all your reported issues and their status, including ‘All’, ‘New’, ‘In-Progress’, ‘On Hold’, and ‘Closed’
  • View History: Check out the history of your reported incidents and reopen help desk tickets

Custom White Labeling Available with myHelpDesk!

Interested in white-labeling the myHelpDesk mobile help desk software? We are powered to provide your organization with professional-grade, customized white labeling options. With white labeling, we will support your users in the following ways through a branded mobile helpdesk app:

  • Direct dial-in priority access for helpdesk support
  • App initiated support/IT tickets
  • Live running history updates
  • Email-only communication preference
  • Push notification updates
  • Introducing our unique callback queue option where your users can request a callback time direct to their mobile device at a convenient time for them.
  • Fix-and-notify option for many types of common issues (e.g. "password resets")

Requirements for Downloading myHelpDesk Mobile App

Dataprise’s myHelpDesk app is a free iOS and Android help desk app; however, your organization must be pre-activated with a current support subscription in order to utilize this app. 

Not A Customer? Try for Free!

The myHelpDesk app offers a free demo mode where you can access and utilize the app as if you were a pre-activated organization (limited access applies). To demo the app:

  • Download app on your device (Android or iOS)
  • Click on 'Click Here to Demo'
  • Complete Registration
Contact your provider directly or contact us at 1-888-414-8111 Opt. 4 to learn more about our mobile helpdesk app.

"The myHelpDesk App Has Changed the Game"

"Since downloading the myHelpDesk app, our employees have been able to gain access to the [Dataprise] help desk quickly and without having to pick up the phone. Our productivity has improved and our IT issues are always resolved efficiently. The myHelpDesk app has truly changed the game." - Chris R., IT Director, Healthcare Industry

Contact Us To Get Started Winning With IT Today!

If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our contact form below and one of our consultants will contact you shortly.

 
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