The Dataprise Blog

Key DBIR Takeaways to Fortify your Cyber Security Strategy

MAY 31, 2019 BY TIM FOLEY
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Carolyn Merritt

Carolyn Merritt serves as Vice President of Customer Experience at Dataprise.  Bringing more than 20 years of customer life-cycle management experience, Carolyn is responsible for leading Dataprise’s best-in-class global service desk team.  Carolyn specializes in building highly effective, worldwide support systems that align with the business objectives of her customer base.  Prior to joining Dataprise, Carolyn served as Vice President of Global Client Success at Metalogix software.

As Vice President of Customer Experience, Carolyn serves primarily as an advocate for Dataprise customers while leading a customer-facing Global Service Desk team made up of on-boarding project managers, certified technical engineers, automation and remediation engineers, and hardware technicians. 

At Dataprise, Carolyn leads the transformation of the customer experience and partners with leaders across the company to ensure customers are at the center of every business decision.

Carolyn is ITIL and Net Promoter certified and has won several customer excellence awards including a Stevie Award for Customer Service Leader of the Year.

Outsourced Help Desk: A Team Dedicated To Your Success

An outsourced IT team is the behind-the-scenes MVP of your organization, just like your favorite football teams' roster of physical therapists, trainers, and managers. While critical to success, the best ones are often those that help the system run smoothly and efficiently without being noticed. Is your outsourced help desk providing your company the value it needs to win big?
Help Desk

5 Key Factors for Selecting a Winning Service Desk

Outsourcing your help desk to a Managed Service Provider gives your employees more time to focus on their core responsibilities rather than troubleshooting their IT issues. Consider passing the ball to an outsourced service desk to help your employees become more focused and efficient.
Service Desk

IT Process Automation: How to Reduce Human Error in Your IT Operations

How can businesses reduce human error in the workplace? This blog details the benefits of IT process automation.
Automation