Dataprise Director of Global Service Desk Peter Walla Wins Customer Service Manager of the Year Award

Dataprise Director of Global Service Desk Peter Walla was presented with a Silver Stevie^® Award in the Customer Service Manager of the Year category at the 13th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.  The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards^®  and International Business Awards^®.

The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV.  More than 700 executives from the U.S.A. and several other nations attended. 

More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

“Peter is truly the heart and soul of the Dataprise Global Service Desk organization,” stated Carolyn Merritt, Vice President of Customer Experience at Dataprise. “I can’t think of anyone more deserving of this recognition.”

Starting out as a Service Desk Engineer with Dataprise in 2005, Walla has since grown to become Director of Global Service Desk, managing a team of over 70 technical service desk employees and cultivating an environment of cohesion and comradery all the while providing best-in-class customer service. His commitment to his team member’s growth and development has led to his employees earning 50+ technical certifications this past year and kept employee tenure over 200% above industry average.

“All of the Stevie Award winners should be very proud of their achievements.  Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales. 

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards^®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.