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What is your IT Service Need?
Always being available to our customers is essential. This indicates the average time in which an inbound phone call is answered by one of our service desk engineers and issue resolution begins.
Reliable customer service is one call away. This indicates the percentage of callers who hung up before one of our service desk engineers could answer the phone and provide support.
One-stop IT support delivered. This indicates the percentage of all inbound tickets our service desk engineers were able to resolve within the first contact by the customer.
Incidents are resolved accurately and efficiently. This indicates how quickly all inbound tickets are resolved by our service desk.
Resourceful escalation to knowledgeable, experienced engineers. This indicates how quickly an incident is triaged by our service desk and escalated to the appropriate engineer for resolution.

Dataprise Key Service Desk Statistics

For Monday, May 2, 2016 as of 2:39 PM EST

On this page are real-time statistics related to the performance of our 24x7 service desk. These statistics demonstrate the effectiveness of our service desk, and provide you with a clearer picture on how we help you win with IT.  Make sure to hit the refresh button to see how our performance changes in real time. For questions regarding our statistics, or to learn more about our 24x7 help and support desk, contact us.

Average Speed of Answer: 40 second(s)

Call Abandoned Rate: 0 percent

Client center cms portal online

Mean-time-to-Engineer: 23 min(s)

Mean-time-to-Resolution: 25 min(s)

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