Client Profile
As an industry leader in carpet cleaning and pressure washer rentals, Rug Doctor provides an unmatched value, saving consumers hundreds of dollars versus hiring professionals. With over 35,000 locations, Rug Doctor is the rental authority with customers across the United States depending on their services which is why business continuity is essential.
At Rug Doctor, one of those who most appreciates the importance of an effective disaster recovery solution is Bill Ellis, manager of IT infrastructure.
The Challenge & Smooth Recovery
When Rug Doctor switched to Dataprise GDV, that’s when they really came into a real disaster recovery solution. At the time, Rug Doctor had 30 servers running in their server environment – over 3 million transactions a year.
When a tornado came over just outside St. Louis, Rug Doctor’s 150,000 sq. ft warehouse was in its path. The tornado actually caused such a vacuum that it pulled in the walls of the offices towards the center of the building.
Rug Doctor lost its computer room at that point and that’s when Bill Ellis called Dataprise GDV. Probably within two hours Dataprise GDV had all four of Rug Doctor’s servers spun up in a virtual environment. This allowed Rug Doctor to access their data quickly.
