Hi Zoya! Would you mind telling me a little bit about your job, what you do at Dataprise, and what technologies you are working with on a day-to-day basis?
I’m a Service Desk Engineer supporting our clients remotely. I started working in triage, and in triage, you create tickets but you aren’t getting heavily involved in the technical aspects. But in my role now, I work with end-users, and it is a lot more interesting. Now I get to work with our Kaseya programs on typical Tier I issues. The great thing about Information Technology is that there is so much you can do with it. There’s so much opportunity for growth. I can definitely see myself doing so much more in this field and I’ve definitely learned a lot more technologies since I’ve been working at Dataprise.
I understand that Dataprise is your first job in IT. What were you doing prior to coming on board to with us?
I actually was a kindergarten teacher! I taught for about a year, but it wasn’t really my thing and I just felt like there wasn’t enough room for growth in my career. I had an educational background in Computer Science, so that was definitely something that I knew I wanted to do in the future. After my year of teaching, I thought to myself, “Maybe it’s the right time to start looking into jobs in the IT field.” Enter Dataprise!
I did want to touch base regarding your background as a kindergarten teacher. Do you think girls are being encouraged at an earlier age to pursue technology as a career?
For one reason or another, I don’t think it crosses the minds of young girls that they can be part of the technical field. But honestly, being in IT for some time now, I think that it is a really women-friendly environment. I feel like learning technology should be a part of every child’s early curriculum. And even if you didn’t start learning it at a young age, it should be something women should be encouraged to look into. You can still learn and grow into it
How did you hear about Dataprise?
My husband was the person who referred me here. He was working as a Service Desk Engineer and would always talk about how much he loved working at Dataprise, so I applied, interviewed, and got the job!
In terms of your career trajectory and growth, you've mentioned that you see a lot of opportunities within Dataprise. What's something that you're looking to get more experience in and is there a particular technology that you are passionate about?
I’m interested in learning more about networking and software development. I’m doing a little bit of it right now, but I know there is so much more to learn.
Do you have any certifications that you've obtained since being at Dataprise?
No, not yet, but I'm definitely working on some right now such as my Network+.
You’ve been with Dataprise for 3 years now - Happy Anniversary! You mentioned you started out in Triage and now you’re a Service Desk Engineer. How long did it take for you to get promoted?
Just about two years. When you’re doing something new, it’s always a fun challenge. I was shadowing the Service Desk Engineers for a while and knew I was ready for the challenge to move up in Dataprise. And now, I’m learning so much more. It’s not a repetitive job at all. I’m working with different users and technologies and I really like that part. Dataprise is definitely a place that offers everyone the opportunity to be challenged and grow professionally.