Expedited Service Desk:
 Efficient IT Service Desk Solutions

A phased solution designed to start supporting your business quickly.

Without reliable IT service desk solutions in place, unexpected events can lead to an influx of technical issues that your business needs to address rapidly and effectively. Our expedited service desk was designed with this in mind so that we can help your team deliver the end-user support it needs now.

Our expedited IT service desk solution can help your business with:

  • Front-Line Support Assistance
  • Gaps Due to Abrupt Staffing Changes
  • Support for New Product Development
  • Remote Workforce End-User Support

Features of Expedited Service Desk:

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Start of Support in as Little as Two Weeks
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Multi-Channel Support Options: Phone, Voicemail-to-Ticket, Web Chat, Email, App or Secure Web Portal
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Backed by Team of 300+ Certified Engineers
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Initial Options for 8x5 or 12x5 Service Hours Expanding to 24x7
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Support Available in English or Spanish
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Monthly Reporting

Phased Approach

Capabilities Implemented Phase Complete

Initial Engagement

  • Preliminary Documentation and Knowledge Transfer
2 Weeks

Phase 1

  • Multi-Channel Support Live (As Little As 2 Weeks)
  • Continued Environmental Documentation
  • Basic Reporting and KPI Measurement
8 Weeks

Phase 2

  • Remediation Strategy Developed
  • Continuous Service Improvement
  • Increased Levels of Support
12 Weeks

Phase 3

  • Proactive Feedback and Analysis to Improve Environment
12+ Weeks

Interested in learning more?

Contact Us

Meet Your Support Team – The Dataprise Technical Engineering Center

Dedicated to providing an exceptional customer experience, the Dataprise Technical Engineering Center (TEC) is staffed with certified IT engineers focused on solving technical issues quickly and efficiently. We pride ourselves on providing best-in-class IT service desk solutions and consider ourselves an extension of your team.

Contact Us To Get Started Winning With IT Today!

If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our contact form below and one of our consultants will contact you shortly.

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