Expedited Service Desk

A phased solution designed to start supporting your business quickly.

Unexpected events can lead to an influx of technical issues that your business needs to address rapidly and effectively. Our expedited service desk was designed with this in mind so that we can help your team deliver the end-user support it needs now.

Our expedited service desk solution can help your business with:

  • Front-Line Support Assistance
  • Gaps Due to Abrupt Staffing Changes
  • Support for New Product Development
  • Remote Workforce End-User Support

Features of Expedited Service Desk:

Start of Support in as Little as Two Weeks
Multi-Channel Support Options: Phone, Voicemail-to-Ticket, Web Chat, Email, App or Secure Web Portal
Backed by Team of 300+ Certified Engineers
Initial Options for 8x5 or 12x5 Service Hours Expanding to 24x7
Support Available in English or Spanish
Monthly Reporting

Phased Approach

Capabilities Implemented Phase Complete
Initial Engagement
  • Preliminary Documentation and Knowledge Transfer
2 Weeks
Phase 1
  • Multi-Channel Support Live (As Little As 2 Weeks)
  • Continued Environmental Documentation
  • Basic Reporting and KPI Measurement
8 Weeks
Phase 2
  • Remediation Strategy Developed
  • Continuous Service Improvement
  • Increased Levels of Support
12 Weeks
Phase 3
  • Proactive Feedback and Analysis to Improve Environment
12+ Weeks

Interested in learning more?

Contact Us

Meet Your Support Team – The Dataprise Technical Engineering Center

Dedicated to providing an exceptional customer experience, the Dataprise Technical Engineering Cetner (TEC) is staffed with certified IT engineers focused on solving technical issues quickly and efficiently. We pride ourselves on providing best-in-class support, and consider ourselves an extension of your team

Contact Us To Get Started Winning With IT Today!

If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our contact form below and one of our consultants will contact you shortly.

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