The Future of IT Support Isn’t AI. It’s AI Plus Humans. By Dataprise | July 9, 2026 | Comments Off on The Future of IT Support Isn’t AI. It’s AI Plus Humans. Why the Best Service Desks of Tomorrow Will Combine Artificial Intelligence with Human Expertise On a Monday morning, Mark was already having a bad day. His laptop wouldn’t connect to the company VPN. He had a customer presentation in thirty minutes, his Teams calendar wasn’t syncing, and every attempt to log in generated a new… Read More
The Return of the Office Is Creating a New IT Challenge: Who’s Going to Support It? By Jashua Richardson | July 9, 2026 | Comments Off on The Return of the Office Is Creating a New IT Challenge: Who’s Going to Support It? For several years, organizations focused their IT investments on supporting a distributed workforce. Laptops replaced desktops. Cloud applications replaced on-premises infrastructure. Video conferencing became the conference room. The service desk became the front line of employee support. Now the pendulum is swinging again. While fully remote work remains part of the business landscape, the reality… Read More