Support365® 24x7 Technical Support Services: 24x7 IT Help Desk Support

When IT Issues Can't Wait, Our 24x7 Help Desk Has Answers.

Need Live Technical Support Services to Help Resolve Your IT Problems? Live 24x7 IT Support Keeps Your Business Running Quickly & Efficiently

Dataprise offers unlimited 24x7 IT support through industry-leading help desk support services. Our live help desk is a core feature in our Support365® managed IT service plans. And, we guarantee when you call our Help Desk you'll be speaking to a live technical engineer. Let our technical support services team solve your problems so you can focus on growing your business.

Our 24x7 IT support is an always-available resource, staffed with certified network consultants who are ready at a moment's notice to assist anyone in your organization at any time.

Not all 24x7 Help Desk support is created equally. Thanks to our DesktopStreaming™ live online support technology, our certified technicians are able to see exactly what is happening on a user's computer screen and even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. As a result, the IT Help Desk consultants at Dataprise can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection. Explore the benefits of having Dataprise as your trusted 24/7 helpdesk provider below.

24x7 technical support services are crucial to maintaining business management, operations and security processes. At Dataprise, we offer industry-leading help desk support services for a variety of organizations, industries and technologies.

IT Help Desk Support Image
Help Desk Representative

Benefits of Dataprise 24x7 Technical Support/ Help Desk Support Services:

  • Knowledgeable, certified, US-based in-house staff
  • 24x7 IT support coverage capability
  • Online live support featuring DesktopStreaming™ technology
  • Online live support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available
  • Branded customer satisfaction (CSAT) surveys

A Support Experience Your Users Will Love

  • 24x7x365 Support With Multi-Channel Access
  • Certified Engineers Dedicated to You
  • Financially Backed Service Level Agreements
  • Voicemail-to-Ticket

The Dataprise Technical Engineering Center

Dedicated to providing an exceptional customer experience, the Dataprise Technical Engineering Center (TEC) is staffed with 24x7 IT support engineers who are certified and tenured engineers that are focused on solving your technical issues quickly and efficiently.

What is Live 24x7 Help Desk Support?

We understand the importance of your organization having immediate access to technical support services. Our live 24/7 help desk support means your organization, large or small, can rely on quality IT help desk services 24 hours a day, 7 days a week, 365 days a year - including weekends and all holidays. Any time anyone in your organization needs IT help and support of any kind, one of our 300+ certified help desk consultants will be there to solve your support questions. Our 24x7 IT support will help your organization win with IT.

Fast, US-Based Support in the Language You Need

Since its inception, our 24x7 technical support services have been based in the United States. We understand how difficult it can be when you call other 24/7 help desk support lines and do not receive the helpful answers you expect in a timely fashion. That is why we hold our consultants to a higher standard, As a result, when your organization calls our 24x7 IT support help desk, you can expect a response within 60 seconds in a language best suited for your needs. Dataprise also offers private label tech support solutions

Winning 24x7 Help Desk Support: Remote or Onsite

Is your business looking for help desk outsourcing solutions? The 24x7 technical support service consultants at Dataprise can resolve most desktop PC problems your organization is experiencing as if they were standing right beside you. Our state-of-the-art support desk comes fully equipped with the best technologies available to address and resolve your technology issues as fast as possible. We want to keep you winning with IT, and a slow resolution is not the answer.

However, if we cannot solve your issues remotely, we will schedule and deploy one of our certified field engineers to help you. In fact, with our Support365® Managed IT Services, we guarantee on-site resolution assistance to you and your organization next business day or sooner for technical issues that cannot be resolved remotely. Learn more about our Support365® Managed IT Services and Emergency IT Help solutions.

Rely on Our Help Desk Service to Keep Your IT Running

At Dataprise, we truly pride ourselves in providing you and your organization with the fastest, most reliable technical support services thanks to our help desk consultants and our 24x7 help desk support. Our goals are simple: to make sure your IT systems are always up and running securely, and, to make sure your business continues to win with IT. For more information on our 24x7 help desk support services, please fill out the contact form below.

Tech Talk:
Help Desk Services

Contact Us To Get Started Winning With IT Today!

If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our contact form below and one of our consultants will contact you shortly.

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