When IT Issues Can't Wait, Our 24x7 Help Desk Has Answers.
Need a live Help Desk to help resolve your IT problems?
Live 24x7 Help Desk Support keeps businesses running quickly and efficiently.
Dataprise offers unlimited 24x7 Live Help Desk support as a core feature in our Support365® managed IT service plans. And, we guarantee when you call our Help Desk you'll be speaking to a live technical consultant within 60 seconds. Let the professionals solve your problems so you can focus on growing your business.
This always-available resource is staffed with certified network consultants who are ready at a moment's notice to assist anyone in your organization at any time.
Not all 24x7 Help Desk support is created equally. Thanks to our DesktopStreaming™ live online support technology, our certified technicians are able to see exactly what is happening on a user's computer screen and even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. As a result, the Help Desk consultants at Dataprise can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection. Explore the benefits of having Dataprise as your trusted Help Desk provider below.
Benefits of Dataprise 24X7 Help Desk Services:
- Knowledgeable, certified, US-based in-house staff
- 24x7 coverage capability
- Online live support featuring DesktopStreaming™ technology
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available
- Branded customer satisfaction (CSAT) surveys
What is Live 24x7 Help Desk Support?
We understand the importance of your organization having immediate access to technical support. Our live 24x7 help desk support means your organization, large or small, can rely on quality IT help desk services 24 hours a day, 7 days a week, 365 days a year - including weekends and all holidays. Any time anyone in your organization needs IT help and support of any kind, one of our 300+ certified help desk consultants will be there to solve your support questions.
Fast, US-Based Support in the Language You Need
Since its inception, our 24-hour help desk services have been based in the Unite States. We understand how difficult it can be when you call other 24x7 help desk support lines and cannot understand your consultant, let alone get the helpful answers you expect in a timely fashion. That is why we hold our consultants to a higher standard, As a result, when your organization calls our help desk, you can expect a response within 60 seconds in a language best suited for your needs.
Winning 24x7 Help Desk Support: Remote or Onsite
The 24x7 help desk consultants at Dataprise can resolve most desktop PC problems your organization is experiencing as if they were standing right beside you. Our state-of-the-art support desk comes fully-equipped with the best technologies available to address and resolve your technology issues as fast as possible. We want to keep you winning with IT, and a slow resolution is not the answer.
However, if we cannot solve your issues remotely, we will schedule and deploy one of our certified field engineers to help you. In fact, with our Support365® Managed IT Services, we guarantee on-site resolution assistance to you and your organization next business day or sooner for technical issues that cannot be resolved remotely. Learn more about our Support365® Managed IT Services here.
Rely on Our Help Desk Service to Keep Your IT Running
At Dataprise, we truly pride ourselves in providing you and your organization with the fastest, most reliable IT support thanks to our help desk consultants and our 24x7 help desk support. Our goals are simple: to make sure your IT systems are always up and running securely, and, to make sure your business continues to win with IT. For more information on our 24x7 help desk services and support, please fill out the contact form below, or call 1-888-519-8111.