MANAGED USER SUPPORT A Support Experience Your Users Will Love Let Dataprise take over the time-consuming task of end-user support so you can focus on your business goals. Service desk IT APPLICATION SUPPORT SERVICES Managed user support helps your business win Focus on your strategic IT initiatives and increase productivity with managed user support. Ensure your employees are supported with efficient technology that enables them to drive your organization’s mission forward. CUSTOMER TESTIMONIAL Support that transcends the technical "We are just so happy with the support that Dataprise gives us not only on the technical side but also the personalities of the people that we work with. They really care about our organization, we're not just a client, this isn’t just a job; they care about making sure that what they’re doing for us, is exactly what we need." US Soccer Foundation Vice President of Finance and Administration Learn More Managed User Support Features Support your employees and save time with multichannel 24/7 managed user support for your mid-market business. Best-In-Class Support Get 24/7 support from a deep bench of certified technical experts who utilize proven processes and leading technologies for a seamless customer experience. Flexibility Choose the multi-channel communication option that’s right for your business and support your users where they are and when they need it. Scalability Scale end-user and managed user support for your mid-market or growing small business easily so you can focus on strategic IT initiatives to drive your business forward. Take advantage of IT help desk services and support Ensure your employees are fully supported with a complete and tailored turnkey service desk solution that meets your specific needs. Service Desk Save time for the projects that matter. Dataprise IT Help Desk provides stress-free IT support for businesses of all sizes. Read More Relevant Case Studies Southern Baptist Investment Foundation Turns to Dataprise for Cloud & Cybersecurity Learn More Cloud CJGC Right Sizes with Azure, Improving DR and Security Learn More Disaster Recovery Rug Doctor Recovers Quickly from Tornado with Dataprise and Veeam Learn More Managed User Support Services More insight into our premier end-user support service How does this solution support my organization? Collapse We unencumbered IT leaders so they can focus on strategic digital transformation rather than end-user support. Our Managed User provides a 24x7 best-in-class user experience that supports your workforce where they are and when they need it. What kind of support is delivered with Managed User? Expand We offer a multi-channel support experience with options for U.S. only and 24x7 support. All services include financially backed Service Level Agreements (SLAs), custom local numbers, documentation portal access, and standard reporting. How does this solution integrate with other services? Expand Our Managed User support solution integrates seamlessly with our other IT offerings so that your IT support is optimized across your environment. Featured Resources 27 March 2023 Achieving Optimal Data Protection with Microsoft Azure and Microsoft 365 Learn More Disaster Recovery 23 March 2023 Leveraging Automation for Business Continuity Planning Learn More Disaster Recovery 16 March 2023 Microsoft Outlook Elevation of Privilege Vulnerability Learn More Cybersecurity View More GET IN TOUCH Ready to experience harmonious IT? As one of the nation's largest managed IT services providers, our pool of over 500 certified engineers, subject matter experts, and IT support staff remove the burden of IT—freeing you up to be the best at what you do.