MANAGED USER IT SUPPORT & SERVICES A Support Experience Your Users Will Love Let Dataprise take over the time-consuming task of end-user support so you can focus on your business goals. Service desk → IT APPLICATION SUPPORT SERVICES Welcome to the age of employees loving help desk support With Dataprise's Managed Service Desk, your business can focus on your strategic IT initiatives and increase productivity with harmonious managed user support. Our 24x7 team ensures your employees are supported with efficient technology that enables them to drive your organization’s business priorities forward. 0 + Certified IT professionals 0 x7 Our analysts are available Explore our Service Desk Managed User Support Features Support your employees and save time with multichannel 24/7 managed user support for your mid-market business. Best-In-Class Support Get 24/7 support from a deep bench of certified technical experts who utilize proven processes and leading technologies for a seamless customer experience. Flexibility Choose the multi-channel communication option that’s right for your business and support your users where they are and when they need it. Scalability Scale end-user and managed user support for your mid-market or growing small business easily so you can focus on strategic IT initiatives to drive your business forward. Get Better Business IT Support! Take advantage of IT help desk services and support Ensure your employees are fully supported with a complete and tailored turnkey service desk solution that meets your specific needs. Explore our Service Desk Give your end-users a harmonious IT support experience while saving time for the projects that matter. Dataprise IT Help Desk Services provide stress-free IT support for businesses of all sizes. Read More Managed User Support Services More insight into our premier end-user support service How does this solution support my organization? Collapse We unencumbered IT leaders so they can focus on strategic digital transformation rather than end-user support. Our Managed User provides a 24x7 best-in-class user experience that supports your workforce where they are and when they need it. What kind of support is delivered with Managed User? Expand We offer a multi-channel support experience with options for U.S. only and 24x7 support. All services include financially backed Service Level Agreements (SLAs), custom local numbers, documentation portal access, and standard reporting. How does this solution integrate with other services? Expand Our Managed User support solution integrates seamlessly with our other IT offerings so that your IT support is optimized across your environment. CUSTOMER TESTIMONIAL Experience support that transcends the technical "We are just so happy with the support that Dataprise gives us not only on the technical side but also the personalities of the people that we work with. They really care about our organization, we're not just a client, this isn’t just a job; they care about making sure that what they’re doing for us, is exactly what we need." US Soccer Foundation Vice President of Finance and Administration Learn More Hear Why Clients Love Dataprise Southern Baptist Investment Foundation Turns to Dataprise for Cloud & Cybersecurity Learn More Cloud CJGC Right Sizes with Azure, Improving DR and Security Learn More Disaster Recovery Rug Doctor Recovers Quickly from Tornado with Dataprise and Veeam Learn More Featured Resources 5 December 2023 Dataprise Ranked #5 on Best Places to Work in IT by Computerworld Learn More Corporate Culture 30 November 2023 DMARC Demystified: Securing Your Email Domain Learn More Cybersecurity 29 November 2023 Dataprise Wins Channel Futures 2023 Disruptor of the Year Award Learn More View More GET IN TOUCH Ready to experience harmonious IT? As one of the nation's largest managed IT services providers, our pool of over 500 certified engineers, subject matter experts, and IT support staff remove the burden of IT—freeing you up to be the best at what you do.