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By: Marissa Withers
Table of content
I originally got into technology when I was younger through my grandfather. He absolutely loved computers and everything about them. We bonded about so many things, but computers were our favorite thing to talk about together. I loved the problem-solving aspect of it and the fact that I could play around with different options to solve whatever problem I had or even just to learn something new.
I had a completely different career in mind at first! I originally wanted to work in the fashion industry. But I ended up pursuing the technology path when I went to college and the rest is history.
About 7 months
I provide technical support for any incoming requests from any of our company’s clients by either phone or email. I provide first-tier support to our customers for any issues related to Windows workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, or basic application and hardware troubleshooting. So, a typical day consists of me answering any incoming calls or emails for needed support and working to resolve them. Along the way, I also document any troubleshooting steps taken through our ticketing system.
Do not be intimidated to enter this as a career, there are so many different fields within IT that gives you the opportunity to carve out your own niche. Take your time to learn and find what you like best.
We, as women, are truly needed in this field. I get so many compliments from other women who are customers who are grateful to work with me simply because I am a woman. That alone reminds me that I am where I am supposed to be. I think just continuing to provide women with more information about the community and the different fields that they could enter would be a big help.
I enjoy being apart of an evolving field. Technology changes and evolves so often, and it is such an honor as a woman to get to experience it and have the ability to be apart of the change.
I enjoy that some of the tickets I work on challenge me to problem solve and that I’m continually learning new things.
Never stop learning; it will improve the way you think, and it will be a huge help in advancing your career.
I would like to continue working in technology and possibly migrate into the Cyber field.
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