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Women in Technology: Meet Chanel C.

By: Marissa Withers

Chanel Cooke WIT INSTA 1080x1080

Table of content

Tell us your story on how you got into technology?

I originally got into technology when I was younger through my grandfather. He absolutely loved computers and everything about them. We bonded about so many things, but computers were our favorite thing to talk about together. I loved the problem-solving aspect of it and the fact that I could play around with different options to solve whatever problem I had or even just to learn something new.

Did you always know that working in technology was what you wanted to do?

I had a completely different career in mind at first! I originally wanted to work in the fashion industry. But I ended up pursuing the technology path when I went to college and the rest is history.

How long have you been with Dataprise?

About 7 months

Can you share a little bit about what it is that you do and what a typical day for you is like?

I provide technical support for any incoming requests from any of our company’s clients by either phone or email. I provide first-tier support to our customers for any issues related to Windows workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, or basic application and hardware troubleshooting. So, a typical day consists of me answering any incoming calls or emails for needed support and working to resolve them. Along the way, I also document any troubleshooting steps taken through our ticketing system.

What advice would you give to women considering a career in the tech industry? What do you wish you had known?

Do not be intimidated to enter this as a career, there are so many different fields within IT that gives you the opportunity to carve out your own niche. Take your time to learn and find what you like best.

Why do you think it’s important for more women to join the tech industry? How can the broader community support women in tech?

We, as women, are truly needed in this field. I get so many compliments from other women who are customers who are grateful to work with me simply because I am a woman. That alone reminds me that I am where I am supposed to be. I think just continuing to provide women with more information about the community and the different fields that they could enter would be a big help.

What do you think is the best part of being a woman in the tech industry?

I enjoy being apart of an evolving field. Technology changes and evolves so often, and it is such an honor as a woman to get to experience it and have the ability to be apart of the change.

What is it that you enjoy most about your current job at Dataprise?

I enjoy that some of the tickets I work on challenge me to problem solve and that I’m continually learning new things.

What is the best professional advice you’ve ever received?  

Never stop learning; it will improve the way you think, and it will be a huge help in advancing your career.

Where do you see yourself going from here?

I would like to continue working in technology and possibly migrate into the Cyber field.

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