IT HELP DESK SERVICES
24/7 End-User Support
Save time and better support end-users with stress-free IT help desk services for businesses of all sizes.
Help Desk & Service Desk Features
Get 24/7 support with lightning-quick response time, unmatched customer service, and fast resolution.
300+ Certified IT Professionals
Deliver immediate support to your customers 24/7/365 with our team of talented IT experts.
Multi-Channel Support Options
Support the way your users want to be supported with IT help desk service available via phone, email, web chat, mobile app, or web portal.
Financially Backed Service Level Agreements (SLAs)
SLAs based on our ability to guarantee you are always receiving effective, efficient, and best-in-class support.
Reporting & Visibility
Real-time reporting and customer portal for full transparency into your service.
Support Channels to Fit Your Needs
A successful help desk is not just about resolving issues quickly. It’s about creating a best-in-class service experience for our customers that fits their unique business needs.
Immediate help desk support without the costly overhead
Our experts work smoothly with our clients' team to offer high-quality IT support services and IT help desk services. Our IT service desk solutions are available 24/7/365 via phone, email, web chat, or our secure web portal.
All Dataprise Help and Support Desk solutions feature complimentary access to our ITSM. For customers who prefer to utilize a third-party ticketing system, our ITSM platform provides full ticket system API integration.
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Ready to experience harmonious IT?
As one of the nation's largest MSPs, our pool of over 400 certified engineers, subject matter experts, and IT support staff remove the burden of IT—freeing you up to be the best at what you do.
Complementary services
Get the most out of managed detection and response with related services that come together harmoniously to provide you with the highest level of protection against threats.
Managed Cybersecurity
Respond to threats rapidly with deep expertise, the right tools, and 24/7 monitoring.
Managed Cloud
Deploy a holistic cloud management approach to maximize the benefits of the cloud.
Managed Mobility
Enhance security and efficiency by simplifying mobile environment management.
Managed Infrastructure
Keep your services continually available, physically secure, and fully supported.
Managed User
Support your end users and optimize and secure their technology with 24/7 multi-channel service.
Professional and Field Services
Achieve your strategic IT goals and give your organization a competitive advantage.