Microsoft Teams – Set Up and Check Your Voicemail

How to Record Your Voicemail Greeting in Microsoft Teams

Watch this video or use the instructions below to learn how you can check your voicemail and set up your voicemail greeting in Microsoft Teams.

Setting Up Your Voicemail Greeting

To set up your voicemail greeting in Teams:

1. Click the ellipsis next to your picture in the upper-right corner of Teams and choose Settings from the dropdown.
2. Choose the Calls tab on the left of the flyout window.
3. Under the Voicemail heading, click the button titled Configure voicemail.
4. From here, click the button titled Record a greeting.
5. This button will launch a call with the voicemail system where you can use the dial pad to navigate the automated menu and record your voicemail message.
6. Press 1 to listen to your voicemails and 2 to set up a new voicemail greeting. To repeat the menu, press 0 and to exit the voicemail dialogue press the * key.

Note: If you do not want to record your own greeting, try the text-to-speech option.

Not Sure Your Voicemail is Working?

One question lots of new Teams users have is they’re not sure if their voicemail is working because they haven’t gotten a voicemail in a long time—even after recording their voicemail message.

This is usually solved by making sure your settings include sending calls to your voicemail. You can see in the screenshot below that under the Call Answering Rules heading, I have Team set to “Do Nothing” after 20 seconds of ringing. This is the default setting and will prevent any callers from landing at your voice mailbox.

To make sure your calls get to voicemail, change Do Nothing to Voicemail, and you can even choose how long you want calls to ring for before being sent there.

Checking Your Voicemail in Teams

1. Navigate to the Calls button on the left hand side menu of your screen.
2. Select Voicemail from the options along the top of the Calls section.

From here you’ll be able to see a list of voicemails you’ve received. Clicking on a voicemail will give you the option to play the message, adjust playback speed, and see an automated transcription of the message.

Use the Ellipsis icon to accomplish some helpful tasks like calling the message sender back, adding them to your contacts, and more.