IT Help Desk Services and Service Desk Support

Winning IT Help Desk Services & Support for Your Business

Our global IT service desk services are comprised of certified, IT professionals. We offer high-quality business IT support desk and remote network monitoring services – every hour of every day. Much more than a traditional support desk, Dataprise's IT service desk services provide our customers with professional and immediate help desk support without the costly overhead. Our IT service desk services are available 24x7x365 via phone, email, web chat, or our secure web portal.

Industry-Leading IT Services and Support

Based out of our Rockville, Maryland headquarters, with additional service locations dispersed throughout the country, including New York City, Philadelphia, Baltimore, and Washington, DC, our information technology Help Desk Support utilizes the Dataprise Continuous Process Improvement (CPI) model. This model is based on the industry standard Information Technology Infrastructure Library (ITIL) Continuous Service Improvement framework. As an integral part of IT help desk services- also known as helpdesk support - our CPI model is adaptable to the specific needs of your organization and its employees. 

Friendly Dataprise technician offering IT support to a customer

Our Own IT Service Management (ITSM) Platform Will Give You A Unique Service Experience

Dataprise utilizes our own proprietary IT Service Management platform (ITSM) which enables our IT service desk support staff to quickly and efficiently resolve support issues as they occur. We’ve pioneered a unique support workflow that focuses on rapid triage and first-call resolution. Our root-cause learning engine blindly scores thousands of responses from hundreds of environments just like yours to enable us to solve problems right the first time.

All Dataprise Help and Support Desk solutions feature complimentary access to our ITSM.

For customers who prefer to utilize a third-party ticketing system, our ITSM platform provides full ticket system API integration.

Dataprise Help Desk Integrates With:
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A couple of Dataprise technicians discuss their latest successful client resolution

Comprehensive IT Service Desk Solutions Keep Organizations Winning with IT

Dataprise offers many comprehensive business IT services for small businesses, medium-size businesses, and large requiring full or part-time support desk services, application helpdesk support, customer service desk, or full-blown technical service resource centers. No matter what type of service help desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.

Much more than a traditional IT support desk, the Dataprise IT Support & Service Desk is staffed with over 300 certified IT professionals, available to you 24x7x365. Our IT service desk services provide efficient solutions to deliver immediate support to our customers — and our customer’s customers. We deliver IT comprehensive IT consultancy services to businesses of any size with 24 hour help desk support available year-round. 

Ready to discover how Dataprise's IT Help Desk Services can give you a competitive advantage? Fill out the contact form below.

Contact Us To Get Started Winning With IT Today!

If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our contact form below and one of our consultants will contact you shortly.

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