IT Help Desk Services and Help Desk Support
Winning IT Help Desk Services & Support For Your Business
Our IT help desk services are comprised of certified, US-based IT professionals. We offer high-quality business IT support desk and remote network monitoring services – every hour of every day.
Much more than a traditional support desk, Dataprise's IT help desk services provide our customers with professional and immediate help desk support without the costly overhead. Our IT help desk services are available 24x7x365 via phone, email, web chat, or our secure web portal.
Leverage Specialized IT Help Desk Services for Your Business
Dataprise offers three unique IT help desk services and helpdesk support options for organizations of all sizes requiring a full- or part-time support desk, an application or customer service desk, or a comprehensive technical service resource center. These IT help desk services include:
Truly unlimited 24x7 live IT Help Desk services are available in our Support365® plans. Our IT Help Desk is staffed around the clock with certified technical network team is available to provide you with immediate assistance.
We know how to run a busy help desk. And we are confident that we can run yours. An outsourced help desk keeps your business running smoothly. Dataprise can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or organizational needs. Free up valuable resources with our outsourced help desk services.
Whether your customers need technical, product, or application support, the Dataprise IT Help Desk support service can be branded and tailored to meet your specific requirements.
Find Solutions with Industry-Leading IT Help Desk Services
Based out of our Rockville, Maryland headquarters, with additional service locations dispersed throughout the country, including New York City, Philadelphia, Baltimore, and Washington, DC, our IT Help Desk Support utilizes the Dataprise Continuous Process Improvement (CPI) model which is based on the industry standard Information Technology Infrastructure Library (ITIL) Continuous Service Improvement framework. As an integral part of IT help desk services- also known as helpdesk support - our CPI model is adaptable to the specific needs of your organization and its employees.
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A Support Experience Your Users Will Love
A successful help desk is not just about resolving issues quickly. It’s about creating a best-in-class service experience for our customers that fits their unique business needs.
Featuring:
- 24x7x365 Support With Multi-Channel Access
- Certified Engineers Dedicated to Your Organization
- Financially Backed Service Level Agreements
- Voicemail-to-Ticket™
The Dataprise Technical Engineering Center
Dedicated to providing an exceptional customer experience, the Dataprise Technical Engineering Center (TEC) is staffed 24x7 with certified and tenured engineers that are focused on solving your technical issues quickly and efficiently.
Our Own IT Service Management (ITSM) Platform Will Give You A Unique Service Experience
Dataprise utilizes our own proprietary IT Service Management platform (ITSM) which enables our IT help desk support staff to quickly and efficiently resolve support issues as they occur. We’ve pioneered a unique support workflow that focuses on rapid triage and first-call resolution. Our root-cause learning engine blindly scores thousands of responses from hundreds of environments just like yours to enable us to solve problems right the first time.
All Dataprise Help and Support Desk solutions feature complimentary access to our ITSM.
For customers who prefer to utilize a third-party ticketing system, our ITSM platform provides full ticket system API integration.
Dataprise IT Help Desk Integrates With:
Comprehensive IT Service Desk Solutions Keep Organizations Winning with IT
Dataprise offers many comprehensive business IT services for small businesses, medium-size businesses, and large requiring full or part-time
support desk services, application helpdesk support, customer service
desk, or full-blown technical service resource centers.
No matter what type of service help desk functions you need, we can provide you with a complete and
custom turnkey solution to meet your specific needs.
Much more than a traditional IT help desk, the
Dataprise IT Support & Service Desk is staffed with over 300 certified US-based
IT professionals, available to you 24x7x365.
Our IT help desk services provides efficient solutions to
deliver immediate support to our customers —
and our customer’s customers. We deliver IT comprehensive IT consultancy services to businesses of any size with 24 hour help desk support available year-round.
Ready to discover how Dataprise's IT Help Desk Services can give you a competitive advantage? Fill out the contact form below.
Dataprise Blog
Outsourced Help Desk: A Team Dedicated to Your Success
An outsourced IT team is the behind-the-scenes MVP of your organization, just like your favorite football teams' roster of physical therapists, trainers, and managers. While critical to success, the best ones are often those that help the system run smoothly and efficiently without being noticed. Is your outsourced help desk providing your company the value it needs to win big?
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