LIVE Service Desk Stats for 8/21/17 as of 1:36 PM EST:
ASA - 13 sec(s) | MTTR - 13 min(s)
IT Help Desk and Support Desk Services
Winning Help and Support Desk Services For Your Business
High-quality remote support and network monitoring services – every hour of every day.
Much more than a traditional help desk, the Dataprise IT Help and Support Desk services provide our customers with professional and immediate support without the costly overheard. Our help desk is fully-staffed by certified U.S.-based IT professionals who are available 24x7x365 via phone, email, web chat, or our secure web portal.
Based out of our Rockville, Maryland headquarters, with additional service locations dispersed throughout the country, including New York City, Philadelphia, Baltimore, and Washington, DC. Our IT Help and Support Desk utilizes the Dataprise Continuous Process Improvement (CPI) model which is based on the industry standard Information Technology Infrastructure Library (ITIL) Continuous Service Improvement framework and is adaptable to your specific needs.
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Dataprise offers three unique IT help and service desk options for organizations of all sizes requiring a full- or part-time support desk, an application or customer service desk, or a comprehensive technical service resource center. These services include:
Truly unlimited 24x7 live Help Desk support is available in our Support365® service plans. Our Help Desk is staffed around the clock with certified technical network consultants available to provide you with immediate assistance.
We know how to run a busy help desk. And we are confident that we can run yours. Dataprise can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or organizational needs.
Whether your customers need technical, product or application support, the Dataprise Help Desk support service can be branded and tailored to meet your specific requirements.
Our Own IT Service Management (ITSM) Platform Will Give You A Unique Service Experience
Dataprise utilizes our own proprietary IT Service Management platform (ITSM) which enables our help desk support staff to quickly and efficiently resolve support issues as the occur. We’ve pioneered a unique support workflow that focuses on rapid triage and first-call resolution. Our root-cause learning engine blindly scores thousands of responses from hundreds of environments just like yours to enable us to solve problems right the first time.
All Dataprise Help and Support Desk solutions feature complimentary access to our ITSM.
For customers who prefer to utilize a third-party ticketing system, our ITSM platform provides full ticket system API integration.
Dataprise Integrates With:
Comprehensive IT Service Desk Solutions Keep Organizations Winning with IT
Dataprise offers many comprehensive IT service
desk solutions for organizations of all sizes requiring a full or part-time
support desk, an application or customer service
desk, or a full-blown technical service resource center.
No matter what type of service desk functions you need, we can provide you with a complete and
custom turnkey solution to meet your specific needs.
Much more than a traditional service desk, the
Dataprise IT Support & Service Desk is staffed with over 300 certified US-based
IT professionals, available to you 24x7x365.
Our service desk provides an efficient way to
provide immediate support to our customers —
and our customer’s customers.
Ready to discover how Dataprise's IT Service Desk can give you a competitive advantage? Fill out the contact form below or call 1-888-519-8111.
"Dataprise talked me through disconnecting the firewall, left me very detailed instructions on Notepad on how to reconnect and reset the internet connection on the laptop. Everything works... I adore so many people at your help desk... I need a bigger heart!"
Central Business Manager, Group of Doctor's Offices
“Then there was Dataprise... no hesitation, no carelessness. Just results. I practically had to beat cooperation out of other vendors, but Dataprise delivered results to me on a silver platter with a ribbon tied around it.”
PROFESSIONAL SERVICES COMPANY, WASHINGTON DC
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