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LIVE Service Desk Stats for 1/19/19 as of 2:04 PM EST:
ASA - 17 sec(s) | MTTR - 22 min(s)
Help Desk Outsourcing Services Provider
A Winning Help Desk Outsource Solution.
Looking for Outsourced Service Desk Providers?
Turn to Dataprise for immediate, help desk outsourcing services and start winning with IT.
Dataprise offers comprehensive help desk outsourcing services to businesses requiring a full-service technical resource center, a 24 hour help desk or a part-time help desk. As one of the industry’s leading outsourced service desk providers, we also offer application support center and customer service desk solutions. No matter what type of help desk outsourcing services your business needs, we can provide you with a complete and customized turnkey solution based on your unique IT needs.
Powerful IT Support Made Possible with Help Desk Outsourcing Services
Our help desk outsourcing services allow your organization to benefit from the most highly-qualified, certified and technical staff anywhere your team is located. You’ll never have to worry about recruiting, training, fulfillment, or other related tasks. Unlike other outsourced service desk providers, Dataprise strives to deliver exemplary managed IT support services at all times.
Expert Help Desk Outsource Services, Support and Solutions
The bottom line? Dataprise has the people, skills and certified experience to provide comprehensive help desk outsourcing services, empowering you to concentrate on growing your business and succeeding with IT.
Dataprise Deploys an Entire Outsourced Help Desk Support Infrastructure, Including:
- Access to a certified, US-based Help Desk technical staff
- 24x7 coverage capability and real-time monitoring
- Online live support featuring DesktopStreaming™ technology
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available
- Branded customer satisfaction (CSAT) surveys
Help Desk Outsourcing Services
With the right business IT services in place, your organization can spend more time focusing on business development. Where other outsourced service desk providers fall short, Dataprise delivers comprehensive support that helps businesses keep workflow running smoothly. We know how to provide help desk outsourcing services in a busy environment and we confident that we can run yours efficiently.
Dataprise Blog
The Value of Outsourcing to a Managed Service Provider
Outsourcing your IT department has become one of the most popular functions of your company that traditionally was held internally, and for a good reason. Discover the benefits of partnering with a Managed Service Provider in this blog.
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