LIVE Service Desk Stats for 8/21/17 as of 1:36 PM EST:
ASA - 13 sec(s) | MTTR - 13 min(s)
A Winning Outsourced Help Desk Solution.
Need Outsourced IT Help Desk Support?
Turn to Dataprise for immediate, outsourced IT support and start winning with IT.
Dataprise offers comprehensive outsourced help desk services to businesses requiring a full-service technical resource center, a full or part-time help desk, an application support center, or, a customer service desk. No matter what type of help desk function your business needs to outsource, we can provide you with a complete and customized turnkey solution based on your IT needs.
Our outsourced help desk solutions allow your organization to benefit from the most highly-qualified and certified technical staff anywhere - without having to worry about recruiting, training and fulfillment, and other related tasks.
The bottom line? Dataprise has the people, skills and certified experience to provide a comprehensive help desk outsourcing solution, empowering you to concentrate on growing your business and succeeding with IT.
Dataprise Deploys an Entire Outsourced Help Desk Support Infrastructure, Including :
- Access to a certified, US-based Help Desk technical staff
- 24x7 coverage capability and real-time monitoring
- Online live support featuring DesktopStreaming™ technology
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available
- Branded customer satisfaction (CSAT) surveys
We know how to run a busy service desk, and we’re confident that we can run yours. Our outsourced help desk solutions allow your organization to benefit from the high-level expertise of our certified technical staff — without having to worry about recruiting, training & certification costs, and other related processes.
{"Address":"9600 Blackwell Road, 4th Floor Rockville, Maryland 20850","AddressRaw":"9600 Blackwell Road, 4th Floor Rockville, Maryland 20850","City":"Headquarters Rockville","DisplayDirectionsLinkSeparately":false,"DistanceFromCurrentLocation":0,"Fax":"Fax: 301.945.0601","Lat":39.101,"Lon":-77.193,"MapAddressID":1,"Office":"HQ","PageUrl":"\/locations\/rockville-md","Phone":"301.945.0700","WebsiteOfficeDesc":"Rockville, MD Headquarters"}
