Headshot of Carolyn Merrit, Vice President of Customer Experience at Dataprise

Carolyn Merritt

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Vice President, Customer Experience

Carolyn Merritt serves as Vice President of Customer Experience at Dataprise.  Bringing more than 20 years of customer life-cycle management experience, Carolyn is responsible for leading Dataprise’s best-in-class global service desk team.  Carolyn specializes in building highly effective, worldwide support systems that align with the business objectives of her customer base.  Prior to joining Dataprise, Carolyn served as Vice President of Global Client Success at Metalogix software.

As Vice President of Customer Experience, Carolyn serves primarily as an advocate for Dataprise customers while leading a customer-facing Global Service Desk team made up of on-boarding project managers, certified technical engineers, automation and remediation engineers, and hardware technicians. 

At Dataprise, Carolyn leads the transformation of the customer experience and partners with leaders across the company to ensure customers are at the center of every business decision.

Carolyn is ITIL and Net Promoter certified and has won several customer excellence awards including a Stevie Award for Customer Service Leader of the Year.

Our People Make the Difference

Leadership is vital for both building the strength and power of the organization and in helping to manage relationships and resources. Our leaders have led Dataprise to continuous growth since the start of the company in 1995 and they continuously embody our corporate culture.

One of many ways that we aim to keep providing customers with the best possible service is our continued investment in the education and growth of our people. We hire the most highly-skilled professionals, and continually train and keep them updated in the latest technologies.

Interested in working at Dataprise? Watch this video and discover why the people of Dataprise are the reason businesses WIN with IT.