Maximize your protection, eliminate business risks.
Optimize and modernize with cloud transformation.
Empower your people to work securely from anywhere.
What it takes to convince leadership that migrating to the cloud is the right move.
Let us handle IT so you can focus on growing your business.
Get multichannel 24/7/365 expert end-user support.
Stay ahead of attacks with 24/7 protection and monitoring.
Maximize uptime with with industry-leading DRaaS.
Improve efficiency, productivity and outcomes with cloud.
Ensure all mobile devices, everywhere, are secure.
Gain a competitive edge with strategic IT solutions.
This battle-tested checklist enables your team to swiftly initiate a ransomware response.
IT for businesses of all sizes, in any industry.
Empower institution growth with custom IT solutions.
Ensure your firm is always in compliance.
Improve patient care and staff morale.
Deal with pressing legal matters, not IT.
Keep up with the evolving digital landscape.
Focus on your mission by outsourcing IT.
Accelerate PE client deals and secure data.
Leverage your technology as a strategic asset.
Execute initiatives and develop IT strategies.
Get the latest industry insights and trends.
Join us at events in person and online.
Hear from clients and learn more about strategic IT.
See how Dataprise can make IT your greatest asset.
Get informative technical resources from IT experts.
Stay on stop of emerging cybersecurity threats.
Discover the key areas of DR your organization needs to address to ensure downtime is minimized.
Gain a strategic asset by bringing harmony to IT.
Ensure 24/7 support and security with dedicated teams.
Drive business forward by partnering with Dataprise.
Meet our one-of-a-kind leadership team.
Discover the recognition Dataprise has earned.
Help us help businesses with strategic IT.
Embracing different perspectives and backgrounds.
Find a Dataprise location near you.
Dataprise is committed to empowering more women to consider a career in technology.
Posts
By: Marissa Withers
Table of content
My technology path started by training customers on proprietary software. I knew the software so thoroughly that Sales Representatives asked me to demonstrate it on sales calls. That success led me to a sales role where I sold the software, trained on its use, and became first-line support. After taking a career hiatus to raise children, I returned to the workforce selling software for a technology company. Through that, I realized my passion for providing current customers with an amazing service experience and have molded my current role to fulfill that passion.
I never thought of specifically going into the technology industry. It happened organically from the opportunities I was presented with. But once I started on that path, I’ve never diverted off. All my experiences enhanced my soft skills and gave me a thirst to learn more about the technical side of software and services.
I’ve been with GDV since December 2019 and then came to Dataprise through acquisition in January 2022 so a total of a little over 3 years.
My days are ever-changing, so no two looks alike. For GDV customers, I handle their Account Management, Service Delivery, Escalation Issues, and some Tier 1 support. I also work on BCDR internal projects and with Dataprise teams who need assistance understanding their BCDR customer questions and how to sell the service.
Had I known I would be in this industry, I would have taken classes, seminars, or certifications earlier in my career to broaden my technical knowledge base. It’s never too late to learn; however, having a foundation would have given me a better overall understanding. Since this is an ever-evolving industry, it’s important to keep up to date with what is current and to find your niche. Don’t be afraid to go outside your comfort zone and push yourself. You’ll never know what you’re capable of if you don’t try.
It’s important to have a diverse group of individuals on any internal/external team or project. Women have different types of experiences and can bring those perspectives to help design a holistic plan or create an effective solution. Give women a chance to speak up and listen to their viewpoints.
Women are very adaptable and always evolving, so it’s great to be part of an industry that has the same characteristics. Technology is always progressing so there is no time to become complacent because the next new thing is on the horizon and women can help usher those advancements through.
There are many things I love about my job, so it’s hard to isolate just one. However, what brings me the most satisfaction is when an upset customer allows me a chance to speak with them. I focus on understanding their frustrations and then try to figure out a way to get their issues fixed with our team. My goal is to bring them a better customer experience, thereby improving our business relationship.
Be confident in your abilities, listen and have empathy, concentrate on your strengths, show initiative, and don’t be afraid to fail – it’s how you learn and grow.
In the short term, I would like to further develop my role within Dataprise and become more of a BCDR expert. In the long term, I’m keeping the doors open.
INSIGHTS
Subscribe to our blog to learn about the latest IT trends and technology best practices.