When deciding whether or not to outsource your IT, you must first have a solid understanding of your organization's IT needs. The most successful relationships between businesses and their IT partners occur when decision-makers can determine what parts of their IT environment need attention from a specialized third party, and what tasks can be left to their internal IT staff, if any. Below is an excerpt from our eBook “The Ultimate Guide to IT Outsourcing” that covers the questions you should answer prior to beginning your search for an MSP:
QUESTIONS TO ASK YOURSELF TO UNDERSTAND YOUR IT SUPPORT NEEDS
How many employees do I have?
Companies with 1,000 or fewer employees gain the most value from outsourcing their IT to an MSP. Much of the value behind outsourcing IT comes with scale of economy – the cost of the MSP’s expertise is shared amongst its client-base.
How important is 24x7 support access?
When a critical IT failure or incident occurs, you want to ensure your organization is covered. Hiring an in-house department that is available overnight, on holidays, and during weekends is both hard to organize and costly. A good MSP already has a U.S.-based service desk open 24x7 to handle these situations.
How large is my IT budget?
Access to an in-house IT staff can be phenomenal, but it comes with a price that reflects the luxury. Hiring a respected, reliable, and experienced full-time IT professional is expensive, and there are more costs to consider than salary alone. You also need to consider IT training and certifications, which are expensive and take away time from your IT staff.
Does your company handle or store any sensitive data?
If your organization stores sensitive personal data (e.g., social security numbers, health records) we recommend taking proactive and preventative measures to protect those assets. These can include training employees, maintaining anti-virus, and conducting regular security assessments. An MSP with a dedicated security department has the expertise required to provide your organization with the steps you can take to ensure your data is safe.
Do I use any proprietary software?
If your company uses a proprietary software program essential to your organization, we recommend having someone in the office who knows the nuances of that program. An MSP usually has ways to deal with these situations but does not have the same expertise as an in-house IT person.
What is your company’s growth trajectory?
Many growing companies face similar technical challenges as they grow, including:
• A lack of easily scalable technology (e.g., servers)
• Limited budget to hire and retain technical talent
• Dependence on arduous and manual technical processes
A good MSP can alleviate these challenges by implementing best practices and managing your technology so you can focus on maintaining a positive growth trajectory.
This was just one of the 18 pages of valuable insight into how to choose your IT MSP. To read the rest of the eBook, “The Ultimate Guide to IT Outsourcing,” simply fill out the form below.