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By: Marissa Withers
Table of content
Patti: I found myself in technology through providing assistance when there was a shortage of IT personnel within the company I was working for. I worked a night shift managing 24-hour call center offices and when there were issues with servers or anything IT related, they would reach out to me for help being that I was onsite. From there, I then started to learn more and was given access to perform password resets & Duo log-in’s and other IT related things, so I went with it. The more I learned, the more I realized that it was such a difference then what I knew, and I was out of my comfort zone for sure, but I was really enjoying the new challenges and opportunity to do something new.
Patti No, I can say that was never a goal but happy that’s where my career has headed.
Patti: I started with Dataprise in September, so just about 5 months.
Patti: I am the Workforce Management Quality Assurance Supervisor with our Technical Engineering Center (TEC) department. My days are filled with facilitating customer service trainings, running various reports, evaluations, and managing the team’s schedule. This is a new division within the TEC department so every day is different as we evolve and bring our vision to fruition.
Patti: In general, I would say “do what you love”. I feel that it is the most rewarding feeling when you can say that you wake up every day and love what you do.
Patti: I wish I knew how ever changing the business is and how you can grow so quickly in the field. There’s so much opportunity! We need more women in the industry – want to join me!?
Patti: We are setting a precedent and can use our unique experiences and knowledge to add value to any organization.
Patti: My current role allows me to work closely with the TEC Engineers from a customer service standpoint. It is great to see the evolution and growth in individual call performances as we implement the trainings I’ve put together and we are seeing a lot of great successes and improvements with it. It’s nice to see that the work I’m doing is making a difference.
Patti: That’s a great question! I think there are a lot of possibilities and only time will tell!
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