The wireless activation department within a large, international retailer needed assistance implementing a 24x7 monitoring and alert response strategy for their proprietary e-commerce platform. This single, unified platform integrates all operational phases of selling and activation of their wireless services and devices, and serves as the backbone of the company’s operations.
Concerns existed regarding the overall performance, including unwanted performance degradation. They sought a partner to monitor their system 24x7, as well as track and report all incoming alerts. More critically, they needed remediation process management. Monitoring this platform would be crucial to the company’s continued success as they prepared to further expand their e-commerce operations.
Dataprise was able to get up to speed very quickly. Within three weeks, we fully adapted our Network Operations Center (NOC) to fit their requirements with all of the necessary tools and protocols.
Within a month, our NOC was providing live monitoring and alert response, day and night. In the event of a network alert, our team began immediately with the remediation process, coordinating and tracking all parties, managing and providing efficient resolutions, and delivering detailed reports. Ultimately, this helped our client identify opportunities to improve response efficiency, conduct a root cause analysis, and minimize future system downtime.