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CASE STUDY: National Trust for Historic Preservation

Discover How a Nonprofit Organization Utilized Security, Network, and Telecommunication Services from Dataprise

National Trust for Historic Preservation

CLIENT INDUSTRY: Nonprofit

LOCATION(s): Headquartered in Washington, DC with locations throughout the U.S.

# OF USERS: 250-500

SERVICE OFFERING: Security Operations Center (SOC), Virtual Chief Information Security Officer (vCISO) Services, On-Site Network Services, Telecommunication Services, Cloud Migration
NTHP Case Study Image

BACKGROUND

When the National Trust for Historic Preservation (NTHP) engaged Dataprise in 2012, their servers and technical environment were highly unstable. Servers going down on a weekly basis had become the organization’s “normal.” Dataprise came on board with the objective of stabilizing the environment, assisting with a complete office move, and providing strategic guidance and a roadmap to lead NTHP forward.

Goals for Working
with Dataprise
STABILIZE THE NETWORK INFRASTRUCTURE
Reducing network downtime to ensure NTHP employees are able to devote their time and energy to the organization’s cause instead of to their IT environment.
MINIMIZE OPERATION COSTS
As a mission-oriented nonprofit, NTHP seeks to minimize their operating costs as much as possible, in order to devote the most funding to their cause-related projects.
ESTABLISH RELIABLE PHONE SERVICE
Reliable telephony services are essential to coordinate a wide-spread branch system.
SECURE THE NETWORK AND PROTECT COMPANY ASSETS
Ensure NTHP’s constituent member information and network systems are as protected as possible.

Our infrastructure was basically in shambles… we employed Dataprise to come in and be our partner… people are now used to a very stable and reliable environment.

I have peace of mind. I sleep easier and it allows me to concentrate on being more of a strategic director rather than having to worry about the everyday tasks at hand.

Susan Lattanzi Signature
Reliability and Trust

CHALLENGE: OFFICE MOVE

NTHP sought to relocate their national headquarters to a new building after 40 years at their previous location. The new office was to be custom-designed with improved flow to meet NTHP’s operating needs.

SOLUTION

Due to the scope of NTHP’s needs during the move, Dataprise assigned a dedicated team, including certified Project Management Professionals and resources certified in Information Technology Infrastructure Library (ITIL), the technology industry’s leading process improvement methodology. The team oversaw communications with NTHP and key vendors and coordinated Dataprise internal resources and scheduling to ensure the right skill sets were engaged at the right time. The team produced a complete project plan and provided hands-on management of the move process to ensure timing, budget, and functionality goals were met. The move was completed ahead of schedule and with minimal downtime.

CHALLENGE: STABILIZING NETWORK INFRASTRUCTURE

NTHP’s servers and network infrastructure experienced frequent downtime and operated at low efficiency, negatively affecting the organization’s productivity and ability to serve their cause.

SOLUTION

Dataprise stabilized NTHP’s network by installing Active Directory, migrating the organization’s email services to Office 365, and consolidating their server data at the Dataprise colocation facility with HyperV devices. These actions ensured that NTHP had access to their data and email without overburdening aging on-site hardware, as well as improved the efficient performance of the remaining hardware.

CHALLENGE: ESTABLISHING RELIABLE PHONE SERVICE

NTHP was constantly struggling with their phone system’s reliability. Phones would lose connection frequently, disrupting NTHP’s day-to-day work and causing frustrations throughout the business.

SOLUTION

We implemented a phone system solution that allowed for greater reliability and productivity throughout their remote offices, historic sites, and field offices across the nation while remaining scalable to their needs. With features such as four digit dialing, their new phone system’s ease of use has made a more connected and collaborative workforce.

CHALLENGE: SECURITY

NTHP was concerned about the security of their network and data. Their Board undertook an initiative to study their security approach and improve any gaps that were found in protecting constituent member information and ensuring that systems were secure.

SOLUTION

We introduced NTHP to our wide range of security services. Dataprise is an experienced Managed Security Service Provider (MSSP), and provides service from a virtual Chief Information Security Officer (vCISO) and 24x7 coverage from our Security Operations Center (SOC) as part of our Security Information and Event Management (SIEM) program. Our vCISO provides security consulting by fully understanding internal needs and the progress of the ongoing security services. Through SIEM and the actions of the Dataprise SOC, NTHP’s systems are continually monitored and any threats receive immediate response.

Nonprofit Case Study
WHAT’S HAPPENING TODAY?

We continue to serve as NTHP’s trusted strategic advisor. In the time since the office move, our partnership has expanded and Dataprise serves in several capacities in the client organization, including strategic planning, security services, large-scale IT projects, and assistance with day-to-day IT operations.

Through targeted prioritization of system refreshes and process improvements, the NTHP IT department has seen a drastic reduction in the number of trouble tickets (over 50%), a five-year strategic plan has been put into motion, and a newly established security program is already bearing fruit in the way of increased confidence and transparency.

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