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OUR TECHNOLOGY

Our Technology Delivers an Edge Over the Competition

We utilize sophisticated proprietary technologies to ensure we deliver consistent, high quality technical support services to hundreds of customers all at the same time. This is how we operate. And, this is how we help you win with IT. In addition to our great people (including our certified engineers, account managers, and technical service managers), we leverage these tools to help give each customer an unfair competitive advantage.

Below is a glimpse of some of the tools we use to support our customers.

Dataprise Technology

Datparise Client Management System

Our Client Management System (CMS) is a secure web portal that provides customers complete visibility into their "virtual IT department" at Dataprise. This tool can be used to perform the following tasks: check project status, communicate with their dedicated IT support team, monitor their users, and submit new service requests and help desk incidents or work alongside with our Shared Operator function.

Dataprise Job Management System

The Dataprise Job Management System (JMS) is utilized by our account management teams to quickly and efficiently manage all client-job information, including: technical consulting assignments, client points-of-contact, notification procedures, and all other operational aspects of a client's technical support or project.

Dataprise IT Service Management Platform

The Dataprise IT Service Management (ITSM) Platform allows our remote help desk support staff to track all support incidents opened at our 24x7 Service Desk. This system shows us problem trends on your network, tracks statistics, and classifies all incidents according to problem type, all of which allow us to respond rapidly to problems as they arise.

Dataprise Remote Monitoring and Management

With remote monitoring and management (RMM), we can proactively monitor your environment, behind the scenes, and resolve issues without disrupting users. Our Network Operations Center (NOC) receives 24x7 alerts for issue validation and remediation, which allows us to be more efficient so your users can remain more productive.

myHelpDesk Mobile App

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Our myHelpDesk app provides your employees with direct access to our 24x7 Help and Support Desk so that they can report, manage, and resolve issues on-the-go. The myHelpDesk app enables our IT staff to work around your schedule and resolve your technical issues quickly and correctly the first time.

Benefits of Our Technology

  • 24x7 remote monitoring and management for improved efficiency
  • Private label/white-glove service desk support
  • Customized customer satisfaction surveys
  • Knowledge adapted to your specific environment and industry
  • Full ticket system integration
  • Customized service level agreement (SLA) reporting
  • Live screen-sharing support
  • Shared-operator access for customer-internal IT ticket escalation and sharing quickly with our service desk team

GET IN TOUCH

Ready to experience harmonious IT?

As one of the nation's largest MSPs, our pool of over 400 certified engineers, subject matter experts, and IT support staff remove the burden of IT—freeing you up to be the best at what you do.