What are the benefits of Support365®
Our Support365® solution consists of four distinct parts that formulate our unified service equation, all designed to work together seamlessly as one integrated managed support service: expert-level Strategic Consulting, on-site or remote IT Management services, 24x7 remote Help Desk support, and Cloud-based tools and technologies.
The great thing about working with Dataprise through Support365® is you can purchase either an all-inclusive package or select IT services individually, we are extremely flexible.
We are a true one-stop-IT-shop.
- Predictable IT Management Costs
A simple, firm-fixed pricing agreement, with no term commitment required.
- Continuous Process Improvement
Profit from the Dataprise CPI IT support model based on ITIL® – the technology industry’s leading service framework.
- Flexibility to Scale Up or Down
Plans allow you to change your usage based on your user count and infrastructure.
- Fully-Managed or Co-Managed
You choose! Leave all of your IT worries to us, or we can work right alongside you and your IT team.
- A Suite of Must-Have Cloud Tools
Leverage cloud-based remote monitoring technologies to provide problem recognition and diagnosis quickly and efficiently.
- Unlimited 24x7x365 Support
Receive access to our team of professionals whenever you need it. Guaranteed.
- Access to 300+ Certified Technology Pros
Gain access to a deep bench of certified engineers, subject matter experts, and support staff skilled in nearly every business technology on the market today.
Each organization has unique business needs. Through ongoing strategic consulting, we can provide unparalleled expertise focused on taking your organization to the next level. At Dataprise, we collaborate with your organization and provide strategic guidance on a variety of topics, including cloud strategy, IT budget planning, risk management, IT security, business workflow analysis, business continuity planning, and compliance assessment and planning.
Whether you are a small business or a large enterprise, your network and IT infrastructure serves as the backbone of your entire business operations — and its health and well-being are critical to your strategy, growth, and success. With every Support365® plan, you receive a team of highly experienced, certified engineers and account management specialists. This provides you with proactive advice and ongoing support so you can stay on top of your game building a competitive advantage in your marketplace.
24x7 Help & Support Desk
With our remote support Help Desk, you never have to worry about your IT slowing your business down. Instead, you can rely on high-quality remote support and network monitoring services, every hour of every day. Our remote support Help Desk provides an efficient way to provide immediate support to our customers. It’s convenient, fast, and perfect for any growing business. Over the years, we’ve continually refined our Help Desk, as well as our proprietary Client Management System web portal, to ensure you receive a powerful solution.
The cloud is everywhere today, and Dataprise is here to help your business succeed with the proper cloud services. If you’re ready to accelerate your business growth with cloud services, our team of certified professionals can guide you towards success with the right cloud solution that works best for your business. From design, selection, implementation, and support, we do it all. Dataprise Managed Cloud Services include: Cloud Advisor, Cloud Builder, Cloud Provider, and Cloud Manager.