As organizations begin planning the return to office, a key challenge many are facing is how to best support the new normal of a hybrid workforce. According to a survey by Global Workplace Analytics, only 5% of companies expect a full return to office-based work after the pandemic, with most organizations implementing remote or hybrid options.
Communication and Collaboration with a Hybrid Workforce
If your organization plans to shift to a hybrid workforce, you need to assess how your current technology will support your hybrid workforce and what areas and tools you will need to adapt or update. A critical area that organizations need to evaluate to support this new workforce model is their communication and collaboration strategy.
When making the shift to remote work, many organizations quickly prioritized the deployment of managed communication and collaboration tools to enable their remote workforce. But a short-term reactive approach does not mean it’s the right long-term solution. Organizations should consider a comprehensive, cloud-based platform to keep employees and customers connected and productive.
How Managed UCaaS Supports a Hybrid Workforce
Unified-Communications-as-a-Service (UCaaS) is a cloud-based communication solution that offers a secure means of collaboration across multiple channels (voice, video, chat, etc.) and guarantees a seamless communications experience for in-office and remote employees.
Managed UCaaS can enable your hybrid workforce in the following ways:
- Location Mobility
- Centralized Multi-Channel Communications
- Security & Redundancy Features
1. Mobility: Support Your Workforce Where They Are
As a cloud-based platform, UCaaS enables your workforce to receive the same seamless unified communication experience whether they are in the office or at home and transfer smoothly between locations. Unlike a premise-based phone system, managed UCaaS supports a bring-your-own-device (BYOD) policy so that employees can check voicemail, fax, video conference, and make calls from any device.
2. Centralized Multi-Channel Communications: Increase Collaboration
With the changing workspace and workforces spread across different regions and time zones, having a wider variety of channels to connect with colleagues is critical to employee collaboration. UCaaS provides a centralized system that employees can use to access features such as meetings, audio/video conferencing, instant messaging, calls, and e-fax in the cloud. With a single platform in place, employees can easily collaborate wherever they are and without having to jump from application to application, saving time and increasing productivity and collaboration.
3. Security & Redundancy Features: Secure Data & Connect Organizations
With the shift to hybrid work, security perimeters have changed, requiring new tools and strategies to remain protected. Hosted in offsite secure data centers with built-in redundancies, UCaaS solutions provide security and business continuity to your communication solution to minimize risk. Most solutions also provide secure voice and data encryption to help ensure your data remains protected regardless of where your employees work from.
Support Your Employees with Managed UCaaS
For many organizations, the shift to a hybrid workforce requires a critical review of their managed communication and collaboration approach to ensure they have the right solutions in place to support their employees. Having access to a managed UCaaS solution, IT procurement services, or cloud-based application services can help eliminate the costly patchwork of communications tools and offers efficient communication, collaboration, and mobility for hybrid workforces. See our UcaaS demo to learn more.
To learn more about cloud communications and how to deploy within your environment, explore our whitepaper, Cloud Communications: a Methodology for Successful Deployment.