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Technical Engineering Center (TEC)

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The TEC - An Extension of Your Team

The Technical Engineering Center is the Dataprise central support hub for resolving your IT issues.

Dedicated to providing an exceptional customer experience, our TEC is staffed 24x7 with certified and tenured engineers that are focused on solving your technical issues quickly and efficiently. We pride ourselves on providing best-in-class support, and consider ourselves an extension of your IT team.

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How TEC Helps You

  • Competitive service levels in place to resolve issues quickly
  • Direct call routing to certified engineers with the right skillsets to handle your support requests
  • Flexibility to submit an issue in the method that works for you
  • Best-in-class customer support

Interested in learning more?

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Our Certifications
When picking an IT partner, you need someone you can trust. That’s why our TEC engineers hold some of the highest certifications in the industry so that you can rest easy knowing that you are working with information technology leaders.
Our Industry certifications include:
  • ITIL Foundation
  • Help Desk Institute (HDI) Support Center Manager
  • ISACA Certified Information Systems Manager (CISM) and Certified in Risk and Information Systems Controls (CRISC)
  • Microsoft Certified Systems Engineers (MCSE)
  • Microsoft Certified Desktop Support Technicians (MCDST)
  • Microsoft Certified Specialist (MCS)
  • VMware Certified Advanced Professional 5 (VCAP5)
  • Mitel Certified Support Engineer
Our Credentials
Dataprise has been independently audited and certified by MSPAlliance and SSAE16 SOC1 for our cloud and managed services. All aspects of our business were subject to this in-depth examination.
Including the following:
  • Provider policies and procedures
  • Confidentiality and privacy
  • Configuration and program management
  • Event management
  • Logical security
  • Data integrity
  • Physical and environmental security
  • Service level agreements, customer reporting, billing
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