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Support365®  FAQs

Frequently Asked Questions – Support365®

Explore the FAQs on our Support365® managed IT services plans. Have a question but can't find the answer? Contact us today!
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Have you noticed that other companies — including those that claim they offer fixed price services — don’t reveal their pricing upfront? That’s because they want to sell you a lot of services you don’t need or want. At Dataprise, we believe you shouldn’t pay for things you don’t need. You can choose one of our preconfigured Support365® IT managed services plans or you can create a completely customized plan that gives you just the services you want. And you can check out every one of your options and prices with our pricing calculator. Knowing what you get before you sign on will save you heartache and money later.
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We offer flexible and affordable two-year, one-year and month-to-month (no commitment) service plan options to meet the different needs of our customers. Your organization will receive the same commitment to great support no matter which option you choose. Regardless, we offer a convenient “pay-as-you go” policy with no up-front costs or burdensome retainers required (subject to credit approval). Tip – You can now try us out with no strings attached! Start with a month-to-month pricing option and then switch at any time later to a convenient term. That’s how you can make the most of your IT budget dollars while maximizing flexibility.
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Dataprise specializes in providing high quality IT support services to small and medium size businesses. And each Dataprise Support365® plan is designed for a different range of "seats," or computer/network users. Our standard plans are geared toward organizations with 10 to 250 users, but these can be scaled up or down to accommodate any size business. Larger businesses may want to take advantage of our project consulting and staff augmentation services.
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Since 1995, Dataprise has provided our unique brand of technical support services to thousands of growing businesses. We've learned that organizations benefit the most from personalized, dependable face-to-face service. But by supplementing on-site (and on-Cloud) support with our 24x7 remote Help Desk, customers receive an ideal combination of interactive service and responsiveness. Too often, businesses wait until a major problem arises before contacting their IT provider — which almost always results in costly emergency repairs and impulsive decisions. Dataprise's proactive IT support — featuring frequent on-site check-ins, ongoing system evaluations, regular consultations and rapid response from certified experts who know your network intimately — is the best way to safeguard your network and keep your business running smoothly. Our technical services are rooted in our knowledgeable and vastly experienced staff — not gadgets or gimmicks.
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Nobody likes to pay for services they don’t use. That’s why we show you — right on our website — exactly what you will get and how much it will cost. Based on our experience, we’ve created a range of popular plans packaged for businesses of different sizes. But if we’ve learned one thing from our customers over the years, it’s that people like to have choices. So for businesses that need special or unique services, we offer a wide range of optional add-ons. By being completely transparent, we give you the power to make a fully informed decision. And that’s a win-win for everyone.
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Have you noticed that other companies — including those that claim they offer fixed price services — don’t reveal their pricing upfront? That’s because they want to sell you a lot of services you don’t need or want. At Dataprise, we believe you shouldn’t pay for things you don’t need. You can choose one of our preconfigured Support365® service plans or you can create a completely customized plan that gives you just the services you want. And you can check out every one of your options — and prices — right now online! Knowing what you get before you sign on will save you heartache and money later.
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We hear you and our experience counts! Most IT support providers are reactive, which means they spend their time addressing emergencies rather than preventing them. When you hire Dataprise, you get a team of advisors who know your industry — and the latest technologies. Our consultants are trained to provide proactive service and preventative advice.
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Cloud computing isn’t necessarily for everyone, and we would never push a technology just because it is currently getting a lot of press. In many situations, Cloud computing can reduce the need for expensive hardware upgrades, but it can also present potential risks. If we think a particular technology will save you money or provide a competitive advantage, we’ll discuss its pros and cons with you. That way, you can make the right decision for your business. Regardless if your business technology is anchored in your office or tethered to the Cloud, your Dataprise technical team will provide you the right on-site (or on-cloud) advice you need.

Contact Us To Get Started Winning With IT Today!

If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our contact form below and one of our consultants will contact you shortly.

 
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