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Support365® Managed IT Services Pricing Calculator
=
The Winning Formula
for IT Management
From a growing startup to a large multi-site enterprise,
Support365® scales with you.
Answer the Questions Below to Calculate the Cost of your Managed IT Service Plan*
Based on Your Answers Above, Here's What's Included in Your Customized Support365 Managed IT Service Plan
Strategic IT Consulting
ITIL® certified IT consulting professionals that provide you with strategic planning, consulting, and program management to advise you on how to best leverage your IT assets within your allocated budget
| Feature |
Included |
|
Dedicated vCIO
|
Contact Us |
|
Strategic IT Planning
|
Included |
|
Ask-the-CIO Service
|
Included |
IT Management
Dataprise assigns every Support365® customer a team of highly experienced, certified technical consultants and account management specialist
| Feature |
Included |
Managed User
Comprehensive end user management of up to three devices per user (e.g., workstation, laptop, tablet, or smartphone).
|
15 |
Managed Server
End-to-end management of your Windows Server.
|
2 |
Managed Network Device
End-to-end management of your network devices.
|
30
|
| Essential On-Site Prescheduled Support Visits
|
Contact Us |
|
Assigned Account Management Team
|
|
| Live Network Documentation |
|
| Wireless Internet Backup |
|
| Fixed-Price Projects |
Special pricing
available
|
24x7 Help & Support Desk
Unlimited access to a 24x7 live Service Desk staffed around the clock with certified technical network consultants available to provide you with immediate assistance and issue resolution.
| Feature |
Included |
UNLIMITED 24x7 Access
Available by phone, email, web portal or web chat with live DesktopStreaming™ screen sharing assistance.
|
|
On-Site “Desk-Side” Resolution
Guaranteed next business day or sooner for technical issues that cannot be resolved remotely.
|
|
| Service Level Agreement Included with Every Support365® Plan |
80% of all calls
answered
within 60 seconds
|
|
See How We're Doing
|
Cloud Services
All of our Support365® plans feature a wide range of Cloud-based tools and services to help support your cloud, your office - or both.
| Feature |
Included |
|
Managed Remote Backup
Never lose a thing with automatic data compression, secure encryption,
and 24x7 backup and support stored at our state-of-the-art data center
|
1TB
|
Internet Domain Management
Let us manage your complex domain with our reliable and secure DNS management, wireless backup, email bagging, and web-hosting.
|
|
Managed Anti-Spam
Clear out that time-consuming email clutter for good with our 100% hosted,
cloud-based filtering tools that you control through an intuitive web-based interface.
|
15 |
What are the different pricing models for managed IT services?
There are various pricing models available from managed IT service providers. These pricing models are designed to meet the business objectives of organizations both small and large and can include:
- Per-Device Pricing
- Per-User Pricing
- SLA-Based Pricing
- Stabilized Environment Pricing
- Value or Feature-Based Pricing
It is important to understand what pricing model is best for your business and your budget.
What does each IT management pricing model mean for your business? Explore the answers below!
Q
What Is Per-Device Pricing?
A
This pricing model is used by managed service providers (MSPs) because of its simplicity. Per-device pricing plans are based on the type of managed device and number of devices being supported by the MSP. For example, an MSP might charge a fixed monthly fee of $75 per desktop, $300 per server and $150 per network. As your business scales and grows, so can the per-device pricing plan.
Q
What is Per-User Pricing?
A
The per-user pricing model is a similar model to the per-device pricing model discussed above. Different from the per-device pricing, this plan is based on the quantity of managed end-users rather than devices. MSPs bill businesses every month based on all end-users they have been supporting which typically includes a number of managed devices as For example, an end-user may use a laptop, smartphone and an office PC. An MSP would not charge per-device in this case, only per end-user. MSPs often set a cap on how many devices are included per end-user. For example, per-user pricing may include up to 3-devices supported per end-user.
Q
What is SLA Pricing?
A
SLA or Service Level Agreement based pricing is a relatively new type of cost model and is defined by what type of service response level is needed. The SLA model allows the customer to contractually define the specific services they need and importantly when they need them. For example, an organization can decide they want 9:00AM to 6:00PM help desk support, 24x7 coverage or perhaps, only after hours support. On top of that, responses can be broken out by severity level ranging from low to high, and the provider can also guarantee how quickly they will response to the user’s issue.
Q
What is Stabilized Environment Pricing?
A
After managing a customer for period of time, a provider becomes very familiar with your IT environment and can offer you Stabilized IT Environment Pricing. This type of pricing is a fixed monthly fee that covers all your IT support including infrastructure, servers, users, mobile devices and applications. Also known as “All-in Per Seat Pricing” or AIPS, stabilized environment pricing is often lower than other pricing options due to the provider’s comfort with the customer’s environment.
Q
What is Value-Based Pricing?
A
In a value based pricing model, the client is getting charged for the service provided to them and can easy get customized to the client’s needs and budget. For example, “Value 1” pricing can be a help desk service. “Value 2” pricing can include help desk service with remote monitoring and management (RMM), and so on. Value based pricing is often combined with other pricing options.
Co-Managed Enterprise IT
Even with a dedicated IT staff or department, sometimes it's not enough. Businesses with 250 employees and more can leverage the power of Dataprise Enterprise IT services with our Co-Managed IT Plans. Dataprise offers the supplemental IT support you need to get the job done by expanding your internal expertise, filling gaps in staffing, and helping open doors to emerging technologies.
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