Support365^® Managed IT Services Pricing

The per-user pricing model is a similar model to the per-device pricing model discussed above. Unlike per-device pricing, this IT managed services pricing plan is based on the quantity of managed end-users rather than devices. Managed service provider pricing is billed to businesses every month. These charges are based on all end-users they have been supporting which typically includes several managed devices. For example, an end-user may use a laptop, smartphone and an office PC. An MSP’s managed IT service pricing would not be itemized in this case, only per end-user. MSPs often set a cap on how many devices are included per end-user. For example, per-user pricing may include up to 3-devices supported per end-user.

SLA or Service Level Agreement based pricing is a relatively new type of managed IT service pricing model and is defined by what type of service response level is needed. The SLA model allows the customer to contractually define the specific services they need and importantly when they need them. For example, an organization can decide they want 9:00AM to 6:00PM help desk support, 24x7 coverage or perhaps, only after hours support. On top of that, responses can be broken out by severity level ranging from low to high, and the provider can also guarantee how quickly they will respond to the user’s issue.

After managing a customer for period of time, a provider becomes very familiar with your IT environment and can offer you Stabilized IT Environment Pricing. This type of managed services pricing is a fixed monthly fee that covers all your IT support including infrastructure, servers, users, mobile devices and applications. Also known as “All-in Per Seat Pricing” or AIPS, stabilized environment pricing is often lower than other managed service provider pricing options due to the provider’s comfort with the customer’s environment.

In a value based managed IT services pricing model, the client is getting charged for the IT services and support provided to them which are easily customized to the client’s needs and budget. This is a common choice for businesses in need of on-site IT network support. For example, “Value 1” pricing can be a help desk service. “Value 2” pricing can include help desk service with remote monitoring and management (RMM), and so on. Value-based managed IT service pricing is often combined with other pricing options.