IT emergencies can happen at any time, and if one happens to you, you need a solution ASAP to keep your business up and running. If you don’t have either an internal IT department or a managed services provider (MSP) with the right skillset to get your business back up and running, you may have to call in a third-party provider to solve the problem. But, the provider you choose can greatly impact the resolution time, cost, and success of the resolution.
Here are a few quick questions you should consider before you pick a provider to assist with your IT emergency:
1. Do they provide 24 x 7 support?
Will they continue to work on and monitor your issue regardless of whether it’s 10:00 AM or 10:00 PM? If they are only open during normal business hours and your issue isn’t resolved by 5:00 PM, it could get worse and your company could suffer even more down time.
2. Do they require a signed, long-term contract before performing services?
Ask the provider if they can perform ad-hoc services. Choosing a long-term IT provider should be a well-thought out and strategic decision that aligns with your business goals; it is not a relationship you jump into because you need an immediate fix.
3. Do they have the technical expertise you know you need?
If you know that a specific technology is causing the problem, you want to ensure the provider has the right experience and will be able to solve your problem quickly and efficiently.
4. What is their breadth of technical expertise?
You may find your technical problem is more complex than originally thought, so it’s important to ask the provider if they have extensive experience in an array of technologies. Some problems may span across multiple technologies, so engaging a provider with significant experience will ensure the problem is resolved more quickly.
5. Do they have on-site support capabilities?
In case the technical emergency you are facing requires an on-site presence, the provider should have the ability to send an engineer on-site if needed. If you choose a provider that is unable to send someone on-site, you may need to spend even more time and money trying to find a vendor with that capability.
6. Do they offer more than just emergency services?
If they offer more than just emergency support, you may be able to utilize them to determine the root cause of the issue to prevent it from reoccurring. In addition, if you lose data as a result of the incident, you may be able to use the provider to recover data.
If you don’t have a regular IT provider, IT emergencies can be extremely costly and damaging. The best way to prevent IT emergencies is to ensure you receive on-going support either internally or from an MSP that can help keep your business protected from technical failures. Contact us today to discover how MSPs play a substantial role in preventing IT emergencies.