MANAGED USER IT SUPPORT & SERVICES Managed IT Support That Works Smarter for Your Users Deliver faster resolutions, fewer frustrations, and a better support experience with Dataprise. Our experts and Assistive AI handle end-user issues efficiently so your team can stay focused on driving your business forward. Service desk → Book a Free Discovery Call IT APPLICATION SUPPORT SERVICES Welcome to the age of employees loving help desk support With Dataprise's Managed Service Desk, your business can focus on your strategic IT initiatives and increase productivity with harmonious managed user support. Our 24x7 team ensures your employees are supported with efficient technology that enables them to drive your organization’s business priorities forward. 0 + Certified IT professionals 0 x7 Our analysts are available Explore our Service Desk Managed User Support Features Support your employees and save time with multichannel 24/7 managed user support for your mid-market business. Best-In-Class SupportGet 24/7 support from a deep bench of certified technical experts who utilize proven processes and leading technologies for a seamless customer experience. FlexibilityChoose the multi-channel communication option that’s right for your business and support your users where they are and when they need it. ScalabilityScale end-user and managed user support for your mid-market or growing small business easily so you can focus on strategic IT initiatives to drive your business forward. AI-Driven InnovationDataprise integrates intelligent automation to enhance your service experience and set a new standard for IT support. Get Better Business IT Support! Take advantage of IT help desk services and support Ensure your employees are fully supported with a complete and tailored turnkey service desk solution that meets your specific needs. Explore our Service DeskGive your end-users a harmonious IT support experience while saving time for the projects that matter. Dataprise IT Help Desk Services provide stress-free IT support for businesses of all sizes. Read More Managed User Support Services More insight into our premier end-user support service How does this solution support my organization? Collapse We unencumbered IT leaders so they can focus on strategic digital transformation rather than end-user support. Our Managed User provides a 24x7 best-in-class user experience that supports your workforce where they are and when they need it. What kind of support is delivered with Managed User? Expand We offer a multi-channel support experience with options for U.S. only and 24x7 support. All services include financially backed Service Level Agreements (SLAs), custom local numbers, documentation portal access, and standard reporting. How does this solution integrate with other services? Expand Our Managed User support solution integrates seamlessly with our other IT offerings so that your IT support is optimized across your environment. Smarter Support, Powered by Assistive AI At Dataprise, we are always evolving to make your IT support experience faster, smarter, and more efficient. Our latest enhancement, Assistive AI, brings intelligent automation directly into our Service Desk operations.With Assistive AI, every support request is automatically analyzed, categorized, and prioritized to ensure it reaches the right technician faster than ever. This means:Smarter ticket handling: Requests are intelligently classified and routed for rapid resolution.Faster response times: AI-driven prioritization helps our team address the most critical issues first.Consistent, reliable experiences: You get dependable support, no matter when or how you contact us.Assistive AI works seamlessly behind the scenes to empower our technicians and improve your end-user experience, helping you get back to work with less downtime and fewer interruptions.The future of support is intelligent, and it is already here. CUSTOMER TESTIMONIAL Experience support that transcends the technical "We are just so happy with the support that Dataprise gives us not only on the technical side but also the personalities of the people that we work with. They really care about our organization, we're not just a client, this isn’t just a job; they care about making sure that what they’re doing for us, is exactly what we need." US Soccer Foundation Vice President of Finance and Administration Learn More Hear Why Clients Love Dataprise Case Study: Modernizing IT for FemmPro OB/GYN Learn More IT Consulting Commercial Manufacturing Organization Selects Dataprise for a Comprehensive IT Assessment Learn More Disaster Recovery Maryland Municipality Leverages Dataprise for Disaster Recover and Business Continuity Plan Creation Learn More Featured Resources 13 October 2025 How Can Enabling MFA Solutions Strengthen Your Cybersecurity Posture? Learn More Cybersecurity 26 September 2025 Dataprise Defense Digest: SonicWall SMA 100 Series – OVERSTEP Rootkit & Critical Vulnerabilities Learn More Cybersecurity 26 September 2025 Dataprise Defense Digest: Cisco ASA 5500-X Series Vulnerabilities Learn More Cybersecurity View More GET IN TOUCH Ready to experience harmonious IT? As one of the nation's largest managed IT services providers, our pool of over 500 certified engineers, subject matter experts, and IT support staff remove the burden of IT—freeing you up to be the best at what you do.