Discover the Dataprise
Technical Engineering Center (TEC)
Staffed by more than 200 engineers, we’re ready to resolve your issues around-the clock. Anytime, anywhere.
The TEC - An Extension of Your Team
The Technical Engineering Center is the Dataprise central support hub for resolving your IT issues.
Dedicated to providing an exceptional customer experience, our TEC is staffed 24x7 with certified and tenured engineers that are focused
on solving your technical issues quickly and efficiently. We pride ourselves on providing best-in-class support, and consider ourselves an extension of your IT team.
How TEC Helps You
- Competitive service levels in place to resolve issues quickly
- Direct call routing to certified engineers with the right skillsets to handle your support requests
- Flexibility to submit an issue in the method that works for you
- Best-in-class customer support
Our Certifications
When picking an IT partner, you need someone you can trust. That’s why our TEC engineers hold some of the highest certifications in the industry so that you can rest easy knowing that you are working with information technology leaders.
Our Industry certifications include:
- ITIL Foundation
- Help Desk Institute (HDI) Support Center Manager
- ISACA Certified Information Systems Manager (CISM) and Certified in Risk and Information Systems Controls (CRISC)
- Microsoft Certified Systems Engineers (MCSE)
- Microsoft Certified Desktop Support Technicians (MCDST)
- Microsoft Certified Specialist (MCS)
- VMware Certified Advanced Professional 5 (VCAP5)
- Mitel Certified Support Engineer
Our Credentials
Dataprise has been independently audited and certified by MSPAlliance and SSAE18 SOC 2 Type 2 for our cloud and managed services. All aspects of our business were subject to this in-depth examination.
Including the following:
- Provider policies and procedures
- Confidentiality and privacy
- Configuration and program management
- Event management
- Logical security
- Data integrity
- Physical and environmental security
- Service level agreements, customer reporting, billing
I would just like to commend Ben for his excellent service, support, professionalism, knowledge, and patience. Ben provided me with support the likes of which I had come to believe was a myth. Ben knew every aspect of my issue and how to resolve it as well as how to explain it in terms I could easily comprehend and follow. Ben took the time to teach me the things I did not understand and made sure that our issue was resolves flawlessly and quickly.
Manufacturing Client, New Jersey
I want to give special recognition and thanks to Takia. She was prompt in (1) answering my call and (2) stayed on the line with me until my issue was resolved. She is very fast and understood the importance of keeping us productive. She has helped me several times and never cease to amaze me.
Financial Client, Maryland
II emailed the help desk regarding some issues I was having with the shared Advantage email account. Within a minute or two of sending the email, Tony called me and left a voice message instructing me to restart my VDI to see if he had resolved the issue. I then called Tony, and he walked me through some additional items graciously and patiently. I felt it was important to bring this instance of top-notch customer service to your attention.
Nonprofit Organization Management Customer, Virginia
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