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A support experience your users will love.

All components of the myHelpDesk experience below are included in our help desk service offerings.

Choose how you want to contact us.

A successful help desk is not just about resolving issues quickly. It’s about creating a best-in-class service experience for our customers that fits their unique business needs. With myHelpDesk, we support you the way you want to be supported.

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Help Desk
Contact Options:

Dedicated Support Icon
Dedicated Support Number
Reach your dedicated team directly with your personalized help desk call-in number or skip any potential wait with our callback request or Voicemail-to-Ticket options.
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Voicemail-to-Ticket
Submit your IT issues via voicemail and we’ll automatically create an incident and call you back, keeping your place in line the entire time without needing to wait on hold.
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Client Portal
The client portal allows you to submit tickets online and gives complete access to your account information, all in one location.
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myHelpDesk App
The myHelpDesk app provides you with direct, on-the-go access to our 24x7 help and support desk. The app enables our IT staff to work around your schedule and resolve your technical issues quickly.

Featuring:

  • Real-time ticket creation
  • Immediate call-in options
  • Reported Issue History
TEChy Icon
Virtual Assistant, TEChy
TEChy is Dataprise’s revolutionary and proprietary IT support assistant. Available via website and mobile, you can report your IT incidents to TEChy and receive rapid access to our support engineers.

Find the perfect service level fit.

We are so confident in our help desk performance, we offer financially backed Service Level Agreements (SLA) to prove it. With myHelpDesk, we offer two distinct service levels to meet your needs: Priority and Priority Plus.

These SLAs are based on our responsiveness and ability to guarantee you are always receiving effective, efficient, and best-in-class support. If you are looking for unique SLAs to fit your organizational needs, we also offer custom service levels.

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Meet your dedicated support team.

The Technical Engineering Center (TEC) is the heart and soul of the myHelpDesk experience. Unlike the average help desk, the TEC is staffed 24x7x365 with certified IT engineers completely focused on solving technical issues quickly and efficiently. We pride ourselves on providing best-in-class support, and consider ourselves an extension of your team.

Integrate myHelpDesk with:

  • ZenDesk logo
  • ServiceNow Logo
  • Heat Logo
  • Jira logo
  • FreshDesk Logo

Explore our support technology.

Get Technical Support using our Real-Time Support Assistant, TEChy

TEChy is Dataprise's revolutionary live IT support assistant. With TEChy, you can report your IT incidents and he will help you resolve them in the most efficient manner.

On-the-Go Access to our
24x7 Help Desk

The myHelpDesk app provides you with direct access to our 24x7 help and support desk. The app enables our IT staff to work around your schedule and resolve your technical issues quickly. myHelpDesk can also be branded as YOUR help desk with white-labeled app options.

Brand myHelpDesk as your own.

White-labeling options available.

Our white-labeled options integrate with our 24x7 Technical Engineering Center to provide a seamless support experience for YOUR own customers. These options are included at no extra cost with a service subscription.

Includes:

  • Branded myHelpDesk app with your business logo
  • Your own displayed support email, phone and contact information
  • Branded voice prompt IVR menu for inbound calls
  • White labeled email ticket update notifications
  • Branded live-technician answer scripts
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Customize to your needs.

myHelpDesk support services are designed to be flexible. We can work with you to customize a help desk support option that best fits the need of your business.

We support a wide variety of technologies and are capable of all levels of service, from Tier 0 to Tier 3. Managed services are also available with help desk support through Support365® . Need a specific pricing model? We've got you covered! We can customize pricing per-incident, per-hour, or per-user to fit your budgetary goals.

Resolve issues with our 24x7 team of experts.

When picking an IT partner, your business needs someone you can trust. That’s why we hold some of the highest certifications in the industry, so you can rest easy knowing you are working with IT leaders. To learn more about our certifications, click here.

Our industry certifications include, but are not limited to:

  • ITIL® Foundation
  • CompTIA: A+, Network +
  • Help Desk Institute (HDI) Support Center Manager
  • Microsoft Certified IT Professionals (MCITP)
  • Microsoft Certified Systems Adminstrators (MCSA)
  • Microsoft Certified Desktop Support Technicians (MCDST)

Interested in learning more?

CONTACT US

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